Clever Girl Brands Bad Banannas I spent over $60 for wine glasses, and they sent me a product that was printed incorrectly. Although I have sent numerous emails (no listed phone number!) and photos of the incorrect glasses since May 13, nothing! California Internet

 So, are you sending replacements?

First of all, let us express our sincere apologies for all the inconvenience.

We have been receiving your emails and we have been replying to them. Unfortunately we have received couple of complaints that our emails are not reaching customer's inboxes. We have taken many steps to narrow down the causes of this issue and found out that that emails are either being send to junk/spam folder or prevented from reaching the inbox of the customer completely. That was probably what happened in this case but to prevent such issues in the future, we have been working on implementing further safeguards and introducing additional checks. It's our ultimate goal that all of our customers go through an exceptionally gratifying experience. We will do whatever it takes to achieve that.

We can confirm to you that we have replied to each of your email, that we have received the photos of the defective glasses you have sent us and that we have set a replacement order right away. But, we have made a production change that resulted in a longer than anticipated delay. And at the time you placed your order, this delay wasn't foreseen. For that we also sincerely apologize. We produce most of our items to order and we were a little bit behind production on the glassware. We opted to change our decoration methods to a higher quality method that has longer durability than what we were offering before.

Unfortunately since there was an extended delay in production, we have refunded your $61.70 payment about which we have also informed you back in June.

Once again we highly apologize for all the inconvenience.