CLUB NEWPORT/ NEWPORT CELEBRATION http://www.club-newportrewards.com/#contact-us/c1adp VACATION PROGRAM SCAM FT. LAUDERDALE, FLORIDA FL/CALIFORNIA

On approximately 06/30/2013, I arrived in Ft. Lauderdale, Fl and checked into a local hotel there, and was registered with the Club Newport staff for a 90 minute sales presentation. I and a guest attended the sales presentation and was told that my boarding passes were available once we completed the sales presentation. I and my guest were boarding a three day cruise out of the Ft. Lauderdale, Fl port with Carribean Cruise Lines. Club Newport offered a VIP upgrade to all who attended this 90 minute presentation. The contract has a three day cancellation policy, and of course once you board the cruise ship the entire cancellation policy time limit expire while you are out to sea. The contract has a payment plan set up on monthly payments, and requires a deposit as a down payment that is credited tward the 1,900.00 fee for their program. The program gives the member a unconditionable guarantee to provide the lowest vacation rates available or refund you the difference. I made monthly payments of 35.00 toward the program from September, 2013 to August 2014, and was contacted by a salesperson for Club Newport, in Jacksonville, Fl. The lady salesperson stated they had upgraded the program with more benefits and rewards, and all the monies I had paid in on the old program would be credited to the new program, plus a one year membership would be credited, if I would sign up for the larger program with a additional amount due in monthly payments of 51.70 due each month with a total costs of over 3,000 dollars. They sent a e-mail for me to return as an acceptance of the increased monthly payments and amount of the new program. I did not use the program at all until June,2015 to book a short three day stay at a motel, and upon booking the reservation paid for the stay without right of cancellation in full. Upon checking out on the third day the motel furnished me a paid portofolio of the room charges which were 47.50 less than what I paid Club Newport upon booking which uses Travelocity as their source of hotel/motel bookings. I have paid more than 1200.00 in monthly payments for a program that does not stand behind it's unconditional guarantee, and still owe more than 1800.00. i have filed a Better Business Complaint and will file a complaint with the Florida Bureau of Travel, and also a complaint with the Florida Attorney General's office.  Sincerely, a disgruntled customer.