Complaint Review: Club Z Tutoring - Roy Nakamura - Las Vegas Nevada
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- Author Confirmed
- Club Z Tutoring - Roy Nakamura 330 E. Warm Springs Rd, Ste B-30 Las Vegas, Nevada U.S.A.
- Phone: 702-837-8112
- Web:
- Category: Tutoring
Club Z Tutoring - Roy Nakamura They charge your credit card before it's due, then say "no refunds" Las Vegas Nevada
*REBUTTAL Owner of company: Response to ClubZ client
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Club Z Tutoring, specifically the branch on Warm Springs Rd, the Education Director is Roy Nakamura. They will get your credit card information to automatically bill you each month. If you don't provide a written cancellation notice, they will bill you for the next month. In my case, I was billed early, before the date they were supposed to bill me. I did send an email informing them of my intent to cancel my renewal. So they will bill you early, and then say, "sorry, no refunds". So, if you don't want to use the tutoring sessions, you won't get a refund. Be careful!! They won't return phone calls either, and when he finally did (after I called the corporate office), very rude.
Go to a different location, if you decide to use this company.
Ripped off
Las Vegas, Nevada
U.S.A.
This report was posted on Ripoff Report on 10/08/2008 02:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/club-z-tutoring-roy-nakamura/las-vegas-nevada-89119/club-z-tutoring-roy-nakamura-they-charge-your-credit-card-before-its-due-then-say-no-379425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response to ClubZ client
AUTHOR: Owner - (U.S.A.)
SUBMITTED: Thursday, February 05, 2009
The client who wrote this complaint signed a monthly contract to complete a minimum number of tutoring hours and agreed to monthly charges. We have had thousands of extremely satisfied clients and her contractual arrangements were normal, which later she breached. This client does not say that we attempted numerous times to contact her and finally when we got through to her she was granted a refund, despite the fact that she was not entitled to such a refund. We always try to put our customers' needs first, and there is a reason that we have become the number one in-home tutoring company in Las Vegas with numerous testimonials, repeat customers and referrals.
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