Complaint Review: CNA National Warranty (MAXCARE/ Carmax Warranty) - Scottsdale Arizona
CNA National Warranty (MAXCARE/ Carmax Warranty) Customer Experience vs. Policy Scottsdale Arizona
Horrible customer experience with this company. They put policy before customer experience. Be careful purchasing a warranty from Carmax for CNA/Maxcare. My car has experienced ongoing issues with engine coils. I have a total of 6 engine coils that have been going out one by one since June 2017. My car has broken down 4 times so far. My dealership has recommended to CNA to fix all of them or my car will continue to break down. At this rate, I can look forward to being on the side of the road 2 more times.
This is an awful experience and it's clear that no one has done a cost benefit analysis to help them understand that they're throwing away money in labor, towing, and potential purchases of their warranty products through Carmax. Unfortunately, I will no longer do business with Carmax because of their affiliation with this company. Do not purchase anything from this company if customer experience matters to you.
This report was posted on Ripoff Report on 12/27/2017 09:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cna-national-warranty-maxcare-carmax-warranty/scottsdale-arizona/cna-national-warranty-maxcare-carmax-warranty-customer-experience-vs-policy-scottsdal-1419414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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