Report: #1299380

Complaint Review: Coastal Pay - Carlsbad California

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  • Reported By: Another victim — Mobile Alabama USA
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  • Coastal Pay 2445 Impala Drive Carlsbad, California USA

Coastal Pay Lucas Spurling - account rep. Travis ? - president Beware of Deceptive Practices! Liars, all of them! Carlsbad California

*Author of original report: Previous emails as a record of refute

*REBUTTAL Individual responds: Defamation and misrepresentation

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The agreement established between Coastal Pay and The Timeless Bride was signed under false pretenses and under duress. Coastal Pay misrepresented who was providing equipment and how said equipment was to be handled. I was assured by the company representative, Lucas Spurling, that Coastal would be the equipment provider and according to the agreement “if they could not save me money then the contract was null and void.” I asked no less than 10-12 times if this included equipment. There were witnesses in the room who are willing to submit a sworn affidavit to this effect.

After signing the contract, I received a call from the leasing company informing me that under no uncertain terms may the lease be broken. ("regardless of what they told you" she said) This is contrary to what I has been assured. So I immediately placed a call to Mr. Spurling reporting what the leasing company said. He, once again, assured me that was not true and that Coastal Pay would be responsible for the equipment.

I have previously had a four year lease of processing equipment in which I paid $49 per month for four years on a machine I used for six months. And then at the end of the term still owed several hundred dollars before I would own it.  I would never again willingly or knowingly sign another unbreakable four year equipment lease. It was only because I was blatantly lied to about these arrangements that this came to pass.

I now have a collection calling about an early termination fee and the leasing company is suing me for the balance of the remaining lease. Coastal Pay are unscupulous, immoral liars.

I would be more than happy to join a class-action suit against them.

This report was posted on Ripoff Report on 04/12/2016 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/coastal-pay/carlsbad-california-92011/coastal-pay-lucas-spurling-account-rep-travis-president-beware-of-deceptive-practi-1299380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Previous emails as a record of refute

AUTHOR: - ()

POSTED: Thursday, May 05, 2016

Included below are copies of emails I sent to my Coastal Pay representative. The first is report some issues with transaction postings, but shows my concern with the eqipment and the second shows that I did ask my rep over the phone about the process for meeting the better quote and he told me that wouldn't happen and I was choosing an inferior service...I could never get him to return another phone call.

"Naomi Maurer" <naomi@thetimelessbride.com>
24 hour transaction failure
Sent date:
03/26/2015 10:57:38 AM

Hi Lucas,

Sorry to report that once again the 2 transactions a ran yesterday totaling $366.30 was not in my account this morning. Lucas, I really, really need this to happen. I am enduring some major crap for this. As you are aware this was my biggest fear other than after reveiwing everything I signed when I reviewed the agreement with regard to the non-cancelability of the equipment lease. There is is nothing in the agreement that covers me with this equipment if the processing agreement goes south. Were you able to clarify with the powers that be that Coastal Pay is my ONLY point of contact when it comes to equipment, as well?

I believe in you and only you about these 'guarantees', which I hope were not just promises. Thank you for educating me on the difference.

Please let me hear from you, OK?

Date: Fri, 03 Jul 2015 13:07:51 -0400
From: Naomi Maurer <naomi@thetimelessbride.com>
Reply-To: Naomi Maurer <naomi@thetimelessbride.com>
Subject: service change
To: lucas.spurling@coastalpay.com

Good Afternoon, Lucas,

Please allow this correspondence to serve as notification of my intent to cancel my services with Coastal Pay. Although I have been satisfied with the level of service provided by your organization this decision is strictly based on cost. I have an obligation to make sound financial choices for the fiscal health of my business. The arrangement we made was that if Coastal Pay was unable to save me money then I was under no obligation to continue. You did not offer to match the flat rate of $70 flat processing fee and $60 equipment fee when we spoke on the phone yesterday. Know that I received a comprehensive guarantee letter before moving forward with this decision. I can not argue with a flat $130 per month. There are no additional fees of any kind including interchange fees, AmEx fees, statement fees and the like....trust me when I say I made sure, in writing!

As I was assured, I trust that you will make the necessary arrangements with Northern Leasing for the proper termination of equipment usage. I will return the terminal and Simple Swipe device to Coastal Pay unless instructed otherwise. It is my hope that I wouldn't incur a cancellation charge since as it turns out Coastal Pay is not a cost savings, but do what you must.

This was a difficult decision based on my rapport with you. I have been exactly where you find yourself today; drastically undercut by whom you perceive to be an inferior competitor. This has happened to me during my corporate life. However, to a certain degree, you  are selling a commodity and today I have decided to go with the "Walmart" version of services. If they fail, then I am literally back to Square one. But in the meantime, I have saved some much needed cash.

----- End forwarded message -----
As one can see, the issue with equipment comes up everytime. I am not delusional here. It was a major concern and whatever  Mr. Spurling repetively said to me was enough to convince a VERY skeptical potential client that he and Coastal Pay had my best interest at heart with regard to equipment. This was false and continues to be false. I know in heart that I was lied to and it is not purposeful defamation if I truly believed I was purposely and deliberately decieved.
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#1 REBUTTAL Individual responds

Defamation and misrepresentation


POSTED: Monday, May 02, 2016

 In response to this claim, the party, at the time of signing was fully informed as to what she was signing and agreeing to. There has been some time that has passed since the agreement was signed and there is some definite misrepresentation going on in her claim. The owner of The Timeless Bride was utilizing our services and was content for about 6 months. Only after hearing from another company who promised that they would do a better job, did the owner decide to cancel. When talking to the owner, I referred back to our agreement, which states that " if another company can honestly beat us, we ask that you allow us one more opportunity to either meat or beat the company in question." Also that she would need to send in a written proposal from the competing company. Mrs. Naomi( the owner of The Timeless Bride) refused to get anything to us to do a comparison, nor did the competition provide her with anything in writing to prove what they were telling her. When she told me that she was deciding to move forward with the new company I gave her some advice on what to do and what to look out for from the new company. When Mrs. Naomi decided to not allow us an opportunity to "meat or beat" the new company she voided her opportunity for us to cancel for free, which was indeed explained in detail to her. From where it stands, as of now, such accusations for Coastalpay and for Mr. Spurling are considered to be dishonest and a from of defamation. Mrs. Naomi is and was 100% aware of what she agreed upon and signed. If Mrs. Naomi would like to contact us to go over exactly what she signed again, in detail, we would be more that happy to accommodate.

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