Complaint Review: Coco Joe's Coconuts / Joseph W. Trousdale - Orlando Florida
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Coco Joe's Coconuts / Joseph W. Trousdale Orlando, Florida United States of America
- Phone: 4073538388
- Web:
- Category: Hardware & Tools
Coco Joe's Coconuts / Joseph W. Trousdale at least two websites: awealthysoul.com cocojoescoconuts.com, also on twitter.com/cocojoescoconut & youtube info on PayPal: New Fashion Direct http://www.youtube.com/watch?v=RgvVHucLwec Totally ripped off for merchandise ordered on their website Orlando Florida
* : SHipping
* : Issues with an order
* : I got an actual address
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered coconut opening tools (knives) and a "coconut tap" for obtaining coconut water. I was charged (a lot) for several items on the website - plus a shipping fee of $18. (I live in Key West, the company is supposedly in Orlando - both in the state of Florida.)
The items were for a very special birthday - so I emailed that info (on August 2 - birthday on August 11). PayPal sent an email that they had charged my card. Mr. Trousedale sent an email that he was sure that the items would arrive well before the birthday, in the next few days.
The items did not arrive within 5 days, I got worried and called Mr. Trousedale, as the shipping info to the USPS included an invalid tracking number. Mr. Trousedale called back, and told me that he had also called USPS and that the post office could not find the order; I stressed that this was very important, and even offered to pay further for FedEx - he assured me he would re-ship the items. Several more days passed, I called again, he stated he had again sent the items priority mail USPS - but didn't have the tracking number and he would call me back with it. He did not call back.
The birthday came and went - with MUCH disappointment. I emailed again, and received a reply that he was "driving back from St. Louis, and would take care of it as soon as he returned." I think we all know where this is going. He did NOT "take care of it"; I haven't heard another peep, even though I have practically begged through emails for my merchandise. I emailed two days ago, again, to implore this guy to do the right thing, and at least refund my $; and said that if he did not do so within 48 hours, I was going to report him as a rip off - that's what he is - do not deal with Coco Joe's Coconuts in Orlando!
This report was posted on Ripoff Report on 08/19/2009 08:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/coco-joes-coconuts-joseph-w-trousdale/orlando-florida-/coco-joes-coconuts-joseph-w-trousdale-at-least-two-websites-awealthysoulcom-cocojoes-482269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3
SHipping
AUTHOR: CocoJoesCoconuts - (USA)
SUBMITTED: Friday, August 21, 2009
It looks like on the other two packages I did not add the Suite number or the business name and thats why they were returned. A new package was sent out today priority and it will get there monday or tuesday.
If it does not get there by Tuesday then I willd rive to Key West and deliver it myself.
#2
Issues with an order
AUTHOR: CocoJoesCoconuts - (USA)
SUBMITTED: Thursday, August 20, 2009
I spoke with the customer and did in fact inform her that her order would be shipped by her daughter's birthday.
We did in fact ship the package as promised, and could not locate it in transit. I did in fact send another package overnight as promised, and got it returned to sender. We also informed paypal to refund the purchase, which they are in the process of doing as we speak, and have always communicated via e-mail with the customer.
It also states on the website that it may take up to 10 business days for an item to be shipped for the time of payment.
We are sorry that a customer has had a negative experience, however we cannot control the package once it is shipped. Nor can we control the fact that the second package was returned to sender.
I do not know if the address provided at check out was the correct address and that was the reason it was returned or not. But I do know that we have issued the refund and paypal can take up to 10 business days to process that refund (however you should have gotten an e-mail right away from paypal).
We do not like to see any customers unhappy and we will do what ever we can to correct the issues.
Note to all future customers of Coco Joe's Coconuts, we aim to have top satisfaction and will do what ever it takes to reach that goal. However please make sur you read the shipping and payment information before ordering. If this is not something that will meet your standards, then we urge you not to proceed with your checkout.
Remember we use paypal for all of our orders so that there is always a third party just to make sure people are not "ripped off." Also ALL orders are subject to a 10 bassoonist hold before they are shipped out.
If anyone have any questions or comment please e-mail us at info@cocojoescoconuts.com and I will l be more than happy to speak with you. We also have hundreds of happy customers across the US and the world with our worldwide shipping!
Thank you for your time, and ww formally appologize to Rudey and her daughter. Although a refund has been placed, we have emailed the customer to confirm the shipping address and would still like to make sure a third attempt at sending the order is successful.
Joseph Trousdale - Owner
#1
I got an actual address
AUTHOR: Rudey - (USA)
SUBMITTED: Wednesday, August 19, 2009
I went back through my emails and got a shipping address for this guy.
New Fashion Direct
3308 S. Semoran Blvd Apt 3
Orlando, FL
32822
United States
Advertisers above have met our
strict standards for business conduct.
