Coggin Nissan Of The Avenues Very Rude!!! Jacksonville Florida

Good Evening,
I am the General Manager of Coggin Nissan of the Avenues and would like to personally discuss with you everything that transpired with your experience here at our dealership.

An experience such as what you described is totally out of character for any of our people and we do not have a salesperson or manager with the name that you mentioned in your response. I certainly can't take back what has already happened but I can take measures to ensure an experience such as what you described never happens again to anyone visiting our dealership if I am able to locate the offender or offenders.

I sincerely apologize to you on behalf of all the employees of Coggin Nissan of the Avenues for your experience and look forward to your call. I can be reached at 904-880-3000 ext 200. Thank You.

Lots of dealerships send out these kind of letters to generate your interest in buying a new or used car. They probably mailed out thousands or tens of thousands of these things to old clients or used a list purchased from marketing folks to mail from.

Not to say rude treatment is an excuse to browbeat you into buying something that you didn't want though.

Did the letter give you a specific interest rate or "the qualifed buyers" rate. Qualified buyers generally means that you have an outstanding or excellent credit rating which means you could get just about anything you wanted for a low rate.

Otherwise you fall into the other category. Sounds like you fell into this category.

Why wait so long to write in about this?? Did they send you the letter earlier this year and you finally went in?? What could have changed your credit in the meantime??

Whenever you are really ready to buy a new or used car you should check with your bank or credit union. Banks or credit unions (mostly credit unions) have programs that you can go to them and ask for a loan for a new or used car. Then based on that info they can cut you a check for a real pre-approved loan from them. You can then go to the dealerships they work with and buy anything up to the amount of the check. Sometimes this gives you a better option since then the dealership doesn't need to worry about running credit checks or having you finance the car thru them.

Just a thought to help you out. Generally you should stay away from Coggin though. They have had their share of BBB complaints as well as other consumer issues as well.

Not saying they are bad folks. Just check into sites like this before buying anything from them.

If I was you I would call the local better business office and file a complaint against the dealership & the person who said the insulting things to you. I would than find out who the owner, general mngr & the sales mngr and I would send a letter detailing your experience. You came to them due to their letter to you, you did not go there to have them tell you you can't afford your child just because the payment suddenly went another 100 higher than what they originally told you. I would also check the state website to see if there are other complaints about them or who else you can write to.

I don't know what good the letters will do but it will make you feel better..
Congrats on the baby.......