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Report: #540291

Complaint Review: Cohens Fashion Opticals - Internet

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  • Reported By: Helper — New york New York United States of America
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  • Cohens Fashion Opticals 275 7th Avenue, NYC Internet United States of America

Cohens Fashion Opticals Refusal to give customer copy of contact lens prescription after exam Internet

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Following a thorough exam for contact lens at a local NYC Cohens Fashion Optical store, I was informed both by doctor and manager of the store that I would be unable to get a copy of the contact lens prescription until I purchased my boxes of lenses through them. I paid for my exam but was only given receipt. Next day I visited the Cohens website for contact information to corporate (no info whatsoever) and saw on their website some suggestion of consumer rights: "If you choose to see a doctor outside of Cohen's, you will need to ask your eye care provider for a copy of your contact lens prescription." When I called Cohens, pointed out the language on the website and asked the doctor for a copy of my contact lens prescription to order elsewhere, she insisted, "If I feel I haven't finalized the exam - I don't have to give it to you." When challenged that the fit of the lens was good, that I was satisified and found a better price per Proclear elsewhere, she refused to share the prescription.   

This report was posted on Ripoff Report on 12/16/2009 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cohens-fashion-opticals/internet/cohens-fashion-opticals-refusal-to-give-customer-copy-of-contact-lens-prescription-after-540291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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