Colonial Life Refuses to pay claim for disability claim, Columbia South Carolina

This horrible insurance company led me to believe that I will be paid for being out of work under their short term disability insurance.  I missed a couple of weeks of work due to an appedectomy and i thought I would be covered under this insurance that i've been paying on for more than a year.  Now that the time has come for me to file my claim, a representative is telling me that my claim is invalid, because I wasn't out of work long enough.  This is after a previous representative had told me something totally different.  Not to mention the fact that the day I got home from the hospital I called to order claim forms and they were never sent, albeit that forms can be downloaded.  It doesn't take away from the shady work practices, that have no doubt been taught and passed on.  I will no longer continue to do business with this company.  I wanted to get this insurance through A****, but it was not offered through my employer.  I never had to use my A**** insurance for myself but even when my kids were hurt or sick my claims were answered in a timely manner and my money was in the mail.  I only wish i did my due diligence before hand and read the ripoff report before I signed up for this.  I feel bad for people whose claims are a lot greater than my own and was really counting on this fraudulent company.