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Report: #486366

Complaint Review: COLOTOX,CENTRAL COAST NUTRACEUTICALS,INC., FIT-FACTORY - Phoenix Arizona

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  • Reported By: Fuming in Nebraska — fremont Nebraska USA
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  • COLOTOX,CENTRAL COAST NUTRACEUTICALS,INC., FIT-FACTORY 2375 Camelback Rd 5th Floor Phoenix, Arizona United States of America

COLOTOX,CENTRAL COAST NUTRACEUTICALS,INC., FIT-FACTORY CCN Acai Berry Colotox THREATENING TRIPLE TO BE SENT TO COLLECTIONS IF NOT PAID IN 3 DAYS!!! Phoenix Arizona

* : Resolution offer

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I ordered the same free trial of colotox and acai pure for only $4.95 shipping each as most of you.  I did not see ANY thing in the small print about sending the product back. I was very careful about reading the small print and keeping track of the days to make sure I canceled in time so I would not have another shipment before I even had a chance to try the product.

Like so many of you, I had not received the product when the cancellation date was approaching.  I called and tried to cancel the free trial and they told me it had been shipped. I told them I had not received it.  I then told them to cancel any future shipments. They tried to convince me to try the product first.  However, I was adamant and told them I could always call them back if I liked the product once I did receive it since they assured me my "free" trial was already on its way.

I received the product about 10 days later.  I did try it but it was really useless.

This was in January 2009.  I did not hear from them until August 7, 2009. I received an e-mail that was an invoice and a collections letter.  They stated that my credit card had been declined several times and they were going to give me this opportunity to clear this up before they sent it to collections. (My card had been replaced by my bank because the information had been compromised at a business where my card had been used). Anyway,  they had all my information and yet did not contact me in all this time.

When I received the e-mail, I immediately called Justin-the Collector.  I left a message on his voice mail that I did not realize I was required to return the product but would do so immediately.  I then packaged the product and sent it by mail with delivery confirmation receipt.

Today August 27,2009 Justin called me and told me that they had returned the package to me because it is out of the return time frame.  I also no longer owe $38.95 per item, I now owe $56.95 per item. And if I do not pay that within 3 days, he will no longer be able to help me.  My bill will go to COLLECTIONS!!!! And the amount that will be sent to collections will be over $156.95 EACH. So I would owe $313.90.  I HAVE TO PAY SOMETHING TODAY OR HE CAN NOT HELP ME.

The threat,the fear, I was almost sick by the time I hung up the phone.  I live on social security and do not have any money until the beginning of next month.  I tried to explain that to him. But that made no difference.  There was no way payment could not be made next week.  After all this time next week was too long.

Anyone, out there with any suggestions.  I hate to get a ding on my credit but this makes me wonder if it would be a defensible case.  Anyone know or have any ideas?

This report was posted on Ripoff Report on 08/27/2009 10:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/colotoxcentral-coast-nutraceuticalsinc-fit-factory/phoenix-arizona-85016/colotoxcentral-coast-nutraceuticalsinc-fit-factory-ccn-acai-berry-colotox-threatening-486366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1

Resolution offer

AUTHOR: Customer Service Administrator - (U.S.A.)

POSTED: Wednesday, September 09, 2009

I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements or products online. Our company represents some of the Fit Factory programs.


Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.


All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.


Below is the information provided with the FF programs.


 


Fit Factory


CS Phone Number: 1-866-407-1022


Trial:  Bonus Program: 21 Days


Cost:    Bonus Program:  $29.95


Website URL:  http://www.fitfactory.com/


Start up username:  assigned by Fit Factory


Start up password:  assigned by Fit Factory


Fit Factory is a great way to gain total overall wellness.  FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed.  There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc.  Emphasis is also placed on the mind with the belief that balance is the key to well-being.


5 different diet plans for all walks of life


            Professionally trained and Licensed Dietitians


            Professionally trained and Licensed Fitness Trainers


            Live Chat 24/7


            Flash Exercises Gallery (See how to do the exercise correctly)


            Record your progress, Keep notes


Articles to inspire, Music to get you motivated, quotes, recipes and more


For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.


If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.



 


Sincerely,

Online Customer Support
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