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Report: #127000

Complaint Review: Columbus Square Auto - New London Connecticut

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  • Reported By: Wallingford Connecticut
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  • Columbus Square Auto 61 Blinman Street New London, Connecticut U.S.A.

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On Saturday 10/23/04 my car broke down on I-395 south near Waterford, CT.

I contacted the Emergency Road Service number for my insurance company, GEICO, who sent out Columbus Square Auto to get my car. My car was towed to their repair shop in New London, CT and eventually repaired.

When I returned to Columbus Square Auto on Thursday 10/28/04 to pick up my car I discovered there was an addition charge of $80 for the towing performed on 10/23, a charge I thought that GEICO was to pay per my emergency road coverage on my auto insurance.

Since I had gotten a ride from Meriden, CT to New London, CT (about 50 miles) I paid the invoice and took my car and would take the matter up with GEICO the following day.

I contacted GEICO customer service, and was informed that I should send the original copy of the invoice to their Macon, GA office. I sent the invoice along with a cover letter explaining in detail the circumstances behind the claim.

It appears that those that review claims in the GEICO Macon, GA office have difficulty with multi-syllable words and sentances.

I received a letter from GEICO on 1/11/05 denying my claim for reimbersment for the towing charge. According to the letter, GEICO has gone ahead and paid Columbus Square Auto, Inc for the tow charge that they (Columbus Square Auto) had submitted for payment thereby collecting twice (from me and GEICO) for the same towing charge.

I have requested that GEICO return the original repair invoice that I had sent them so that I can chase Columbus Square Auto for reimbersment of the overcharge(GEICO returned a photocopy of the invoice I sent them with their letter of denial).

I would suggest to anyone who has Emergency Road Service coverage on their GEICO auto insurance policy is ditch that coverage. GEICO does not do a very good job selecting and screening the towing and repair facilities that they recommend and use for their ERS.

Use AAA for your emergency road service needs. Their service is far superior to that you will get from GEICO.

As for GEICO achieving 100% customer safisfaction (according to their commercials) ain't gonna happen.

Save money on your car insurance? Probably.
But you'll end up paying overcharges for shoddy repairs.

Wallingford, Connecticut

This report was posted on Ripoff Report on 01/12/2005 05:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

GEICO's ERS - It appears that those that review claims in the GEICO Macon, GA office have difficulty with multi-syllable words and sentances.

AUTHOR: David - (U.S.A.)

POSTED: Friday, March 18, 2005

As far as I know geico's emergency roadside service is a reimbursement type, you call them they get the closest place to take care of you, to save YOUR time and the bill usually gets sent to them, on the occasions where they don't contact geico and you call someone else yourself and pay the bill yourself geico usually reimburses them.

Looks like you had no problem getting taken care, I do like your line It appears that those that review claims in the GEICO Macon, GA office have difficulty with multi-syllable words and sentances.

I won't point out your spelling to much, but I just get annoyed when people write not making sense. 2/3 of the these reports are from people who don't think out the situation or get to hot to rant and then do only to find out a little later it was their own fault.

You say you were taken 50 miles by some one to pick up the car so you paid the invoice. Well that customer service you bashed is open 24 hours a day every day of the year, did the place you pick it up at not have a phone?

Imagine the phone call

you: Hello Geico

geico: HI

you: This place is charging me 80 dollars for my car, I have ERS and caled you for tow a few days ago.

geico: Please put them on the line and i will deal with this right now since I am here 24/7.

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#2 Consumer Comment

Resolved. My biggest complaint with Geico, I was rather harsh on Columbus Square Auto. They are not at fault.

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, March 15, 2005

After sending them a letter with the supporting documentation from Geico, Columbus Square Auto issued a refund check for the amount I paid them for the towing.

I was rather harsh on Columbus Square Auto. They are not at fault. They come out to tow my car very early in the morning, they performed the repair at a resonable price and should be paid for the tow. The office person that accepted my payment for the bill probably did not know that a claim for the towing was submitted to Geico.

My biggest complaint, however is still with Geico. They should never have issued a payment to Columbus Square for towing when there was no signed paperwork for their claim. Geico should review their procedures to avoid possible fraud in the future.

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#1 Consumer Comment

It's a closed company, meaning there are restrictions on who can join.

AUTHOR: Cory - (U.S.A.)

POSTED: Wednesday, January 12, 2005

Have USAA auto insurance. It's a closed company, meaning there are restrictions on who can join. For $5 per 6 months, I have towing ins on all 3 of my vehicles. If I need a tow I call them and they dispatch a tow truck. I never see a bill. Use the service 2 or 3 times a year. There are some mileage restrictions(125?) Go after Columbus in small claims court. GEICO denied your claim for reimbursement because they had already paid one towing fee, they shouldn't have to pay twice and rightly so. "Save money on car ins..." What does GEICO have to do with the shoddy repairs or are you referring back to Columbus?

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