Comcast Bait and switch on 12 month offer ripoff Chesterfield Virginia

What gives you the impression that I was fired from Comcast? Quite the contrary...I left voluntarily.

I have seen you popup on numerous threads defending Comcast and their sale practices, with no knowledge of the individual customer's personal experience yourself. Of course you will jump to defend the company who you are currently working for, and most likely..you are a supervisor or manager with much to gain from making the company look good, even in the least favorable circumstances.

I will continue to share my knowledge and opinion of Comcast based from my own personal experience. If you can't handle the fire of the truth...perhaps you'd do best to stay out of the kitchen?

veester you seem to be mad because you got fired from Comcast and are tring to get back at them through this web site, by fuleing peoples fires and making them more mad at the company for the issue they have reported. This is not fair to the people that post here, because you are not trying to help them but just agreeing and offering no suggestions to help them. All you have are stories that sound made up to me to make Comcast sound like such a horrable place when it is not. A company the size that Comcast is with over 22 million customer is going to have complaints from customers, that is just something that is going to happen. But at least with this site if they think they need to post here for help they can but people like you offer no help just more gossip that has nothing to do with there particular sitation.

To the Comcast employee in Portland who offered the rebuttal to my report that Comcast "baits and switches customers."

I worked in the billing department every day and after countless calls I can ASSURE you that this does happen. The only time customers will get satisfaction is usually if they go up higher than the supervisor and get a hold of a manager, or write in.

Sales is under so much pressure to fulfill quotas that they tell customers whatever they want to hear. Yes, it HAD been reported many times to supervisors, and guess what? Over a year and nothing had changed!

I understand your loyalty to the company, but I must say that after day in and day out of watching people being outright taken, I had enough!

First Chuck thanks I am desperately awaiting Fios but it's not in my neighborhood yet. I will be there with bells on when it is.

As for defending Comcast that they don't care about "churn". That's not a defense. Comcast has been lazy for years because they have basically had a monopoly unless you want to consider a dish. Basically Comcast, and you from SC, are telling me as a paying customer you do not care about my business.

And I'm not the only one that feels that way. Comcast has a LOT of customers in that boat right now and they are doing absolutely nothing to keep customers, LONG TIME customers, happy. Who runs a business like this?

I want to make two points: first that promotions and discounts are a means of enticing customers to purchase a product they don't have or getting customers to upgrade to a higher level of service - not to discount a product to which a customer already subscribes. If any business, not just Comcast, allowed all of their customers to call in and get a lower price on their existing service, that company would go out of business. That does not, however, mean that existing customers don't qualify for promotions or discounts. We have a multitude of offers for current customers, and based on your posting, you were offered the appropriate promotion.


comcast does not care about "churn". Keeping the current customers happy. As a former employee of a cell phone company, I can tell you that the same nonsense happens there also. and in the end the current customer will get the same deal. Just threaten to go somewhere else and schedule a disc and I will say comcast will offer you something if they dont, oh well. they dont care about churn at all.

I want to make two points: first that promotions and discounts are a means of enticing customers to purchase a product they don't have or getting customers to upgrade to a higher level of service - not to discount a product to which a customer already subscribes. If any business, not just Comcast, allowed all of their customers to call in and get a lower price on their existing service, that company would go out of business. That does not, however, mean that existing customers don't qualify for promotions or discounts. We have a multitude of offers for current customers, and based on your posting, you were offered the appropriate promotion.


comcast does not care about "churn". Keeping the current customers happy. As a former employee of a cell phone company, I can tell you that the same nonsense happens there also. and in the end the current customer will get the same deal. Just threaten to go somewhere else and schedule a disc and I will say comcast will offer you something if they dont, oh well. they dont care about churn at all.

I want to make two points: first that promotions and discounts are a means of enticing customers to purchase a product they don't have or getting customers to upgrade to a higher level of service - not to discount a product to which a customer already subscribes. If any business, not just Comcast, allowed all of their customers to call in and get a lower price on their existing service, that company would go out of business. That does not, however, mean that existing customers don't qualify for promotions or discounts. We have a multitude of offers for current customers, and based on your posting, you were offered the appropriate promotion.


comcast does not care about "churn". Keeping the current customers happy. As a former employee of a cell phone company, I can tell you that the same nonsense happens there also. and in the end the current customer will get the same deal. Just threaten to go somewhere else and schedule a disc and I will say comcast will offer you something if they dont, oh well. they dont care about churn at all.

I want to make two points: first that promotions and discounts are a means of enticing customers to purchase a product they don't have or getting customers to upgrade to a higher level of service - not to discount a product to which a customer already subscribes. If any business, not just Comcast, allowed all of their customers to call in and get a lower price on their existing service, that company would go out of business. That does not, however, mean that existing customers don't qualify for promotions or discounts. We have a multitude of offers for current customers, and based on your posting, you were offered the appropriate promotion.


comcast does not care about "churn". Keeping the current customers happy. As a former employee of a cell phone company, I can tell you that the same nonsense happens there also. and in the end the current customer will get the same deal. Just threaten to go somewhere else and schedule a disc and I will say comcast will offer you something if they dont, oh well. they dont care about churn at all.

Jamie,
I live in Midlothian too and had the exact same experience with Comcast. I am lucky that Verizon has the FIOS service in my neighborhood, so I was able to switch to them for internet and I switched to DirecTV to my TV service. Here is how I saved $$...
Verizon FIOS=34.95/mo
DirecTV =59.95/mo
VOIP phone =34.95/mo

and my Satellite TV goes out less than Comcast for those wondering. Verizon is saying maybe next summer will be the TV service.Cavalier is rolling out TV service too in Chesterfield

Good luck Jamie

Jamie,
I live in Midlothian too and had the exact same experience with Comcast. I am lucky that Verizon has the FIOS service in my neighborhood, so I was able to switch to them for internet and I switched to DirecTV to my TV service. Here is how I saved $$...
Verizon FIOS=34.95/mo
DirecTV =59.95/mo
VOIP phone =34.95/mo

and my Satellite TV goes out less than Comcast for those wondering. Verizon is saying maybe next summer will be the TV service.Cavalier is rolling out TV service too in Chesterfield

Good luck Jamie

Jamie,
I live in Midlothian too and had the exact same experience with Comcast. I am lucky that Verizon has the FIOS service in my neighborhood, so I was able to switch to them for internet and I switched to DirecTV to my TV service. Here is how I saved $$...
Verizon FIOS=34.95/mo
DirecTV =59.95/mo
VOIP phone =34.95/mo

and my Satellite TV goes out less than Comcast for those wondering. Verizon is saying maybe next summer will be the TV service.Cavalier is rolling out TV service too in Chesterfield

Good luck Jamie

Jamie,
I live in Midlothian too and had the exact same experience with Comcast. I am lucky that Verizon has the FIOS service in my neighborhood, so I was able to switch to them for internet and I switched to DirecTV to my TV service. Here is how I saved $$...
Verizon FIOS=34.95/mo
DirecTV =59.95/mo
VOIP phone =34.95/mo

and my Satellite TV goes out less than Comcast for those wondering. Verizon is saying maybe next summer will be the TV service.Cavalier is rolling out TV service too in Chesterfield

Good luck Jamie

then the Comcast defenders have nothing to stand on.

"On the back of the letter it states 'this is available to basic cable or high speed internet customers'

You have to already have a service provided to be a customer. If not, you are a "prospective customer".

I do know the website indeed states what the Comcasters have said.

Jamie -

Whereas I am very sorry about your feelings toward Comcast and regret that you feel you have been a victim of a "bait and switch", I must say that I disagree with the basis of your complaint.

As a Comcast employee, I have spoken to many individuals who were in your position: current customers that already subscribed to the services contained in this offer and wanted the promotional price.

I want to make two points: first that promotions and discounts are a means of enticing customers to purchase a product they don't have or getting customers to upgrade to a higher level of service - not to discount a product to which a customer already subscribes. If any business, not just Comcast, allowed all of their customers to call in and get a lower price on their existing service, that company would go out of business. That does not, however, mean that existing customers don't qualify for promotions or discounts. We have a multitude of offers for current customers, and based on your posting, you were offered the appropriate promotion.

You see, the $99 price breaks down as $33 for TV, $33 for Internet, and $33 for home phone service. The TV package is the same basic cable lineup that you were referring to, only with a digital cable box. Because you already subscribed to that channel lineup, you did not qualify for the discounted price on this TV package. However, you did qualify for a higher package that is roughly a 150-channel lineup including HBO and Starz. Because as a company we recognize this is a higher package, the discount is actually greater on this package ($26) compared to the discount on the lower package ($16) which actually is a better value when comapred to the regular full price. To further soften the blow, you then would have been able to lower the price of your existing internet to $33, and added phone for $33, making your toal cost $130. And if you didn't want to upgrade your TV, you could have just added the phone for $33 and left the other two alone. You had plenty of options.

My second point concerns the disclaimers listed on the flyer for the $99 deal you recieved in the mail. I have a copy of it in front to me, and here is how the first line reads:

"Offer only available in participating Comcast systems and limited to new residential customers (or former customers with accounts in good standing, who have not had a Comcast service discount during the past 6 months), located in Comcast Cable wired and serviceable areas. Current Comcast customers can add any services they do not currently subscribe to at the promotional rate."

As you can see, it is clearly stated that you did not qualify for the $99 offer, but that as a current subscriber, you could add additional products at the promotional rate for that product. As I mentioned previously, I have spoken to many customers about this, and after walking them through all the disclosures, most took advantage of the parts of the offer for which they qualified.

As for why you recieved the flyer in the first place, anyone with a marketing degree knows that the purpose of those flyers is to get the phone to ring. At that point, our employees go over the offer with customers, and provide them with the appropriate services and discounts based on the products they already have, if any.

My hope is that you give us a call again and have a supervisor go over all of the parameters of the offer with you. I'm sure an appropriate solution could be worked out.

Lastly, I want to address the comment by the Comcast employee in Portland that says we puposefully train our employees to lie to and bait and switch our customers. I can assure you that this is not the case. We have a zero tolerance policy for that type of behavior. If you observed this type of behavior and didn't report it to someone, then you are just as much to blame as the person doing it. If you did report it, I can assure you it was addressed. You should also know that if you did report it that you would not be privvy to the results of an investigation of that sort.

Anonymous Comcast Employee
Portland, Oregon

I never got a response from Comcast from my e-mail contact to them beyond the auto response.

I have to agree with the complaintant in this post. I am a ex employee of comcast eho left voluntarily, and I observed the SAME bait and switch practices he described. They purposely train sales reps to lie to people for commission, and it is a real shame.

I left the company for their sheer lack of ethics and what I believe is defaruding the public. I don't blame anyone who files reports to the FCC or BBB about Comcast's unscrupulous behavior.

I know of the offer you are talking about because we offer the same thing here, but unfortunately it is for new customers only the 130.00 a month for a year offer still saves our customers money by getting all of their services through us.

If you see a tech out working ask him if he has a minute because we have special offers that we can give to customers at least here in Indiana we do and since you have internet and TV already you could get the phone added for 29.99 a month for 6 months and then it would go up to 39.99 a month full price. That is what we offer here and I would believe that they would have the same where you are. Verizon has there Fios up and running here in Fort Wayne Indiana but they have released that they will not be offering the cable TV service on their plant anytime soon. And the reason we are low on JD power is because they want a whole lot of money to do their surveys so they only end surveying about one percent or less of our customers.

I am sorry that you feel the way you do and I know that they didn't send the letter to you to do a bait and switch; it is just an offer for new customers only which I do not totally agree with but that is another story. Thanks