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Report: #1436378

Complaint Review: Comcast -

  • Submitted:
  • Updated:
  • Reported By: Fahm — Sacramento California United States
  • Comcast United States

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I called into Comcast because I knew I was cancelling and I didn't want to get a early termination fee, They first tell me I can cancel on March 15th 2018 with no ETF, My bill comes in and I see it is higher than normal, because bill is prorated and I find out my grandson rented Jaws and Jaws 2 and i request that they both be refunded because my grandson is 3 they refused to refund 1 because it was played through and the other they refunded because it was only played for 1 minute. so that's why my bill was so high, and they say I have to cancel after March 20th 2018 because that is when my contract ends, but my bill was suppose to be $178 refund of $4 for a Jaws movie equaling to $174, which I paid on March 16th 2018,

I called back on March 21st 2018 to cancel services and I asked them if I will have any other fees, They tell me no and I should receive a check for the amount of renting the equipment, They tell me how much and I ask when I should receive it by. I cancel and return my equipment that day so I should not have any other fees or even an account I should be able to log into. I log into my bank account and I see they charged me an additional $10 on March 23rd 2018 so they pulled $10 out of my account after my account was cancelled and without my knowledge. I have called them and and they refuse to refund me that $10 claiming it is for the same 2 Jaws movies my grandson rented. I am almost 70 years old and they could not careless that I am on a fixed income. I suggest going elsewhere for cable, internet, and phone services. I have been a loyal customer for 4 years always early with my payments and when I decide to cancel services I am not a spec of dirt to such a big company.

This report was posted on Ripoff Report on 03/28/2018 02:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast/comcast-overcharging-crooks-nationwide-1436378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

And...

AUTHOR: Perry Mason - (United States)

POSTED: Saturday, June 02, 2018

 ....And if YOU don't like it when somebody disagrees with you, High and Mighty, don't post on a PUBLIC forum!

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#2 Author of original report

Infiantile comment

AUTHOR: Fahm - (United States)

POSTED: Wednesday, March 28, 2018

You have your option and that is fine, I am just telling ripoff report my experience with comcast if you don't like it you do not have to read it nor rebuttal on it. 

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#1 Consumer Comment

Loyalty

AUTHOR: Robert - (United States)

POSTED: Wednesday, March 28, 2018

Let's just look at your "loyalty". The only reason you were with them is because you didn't want to be charged an ETF.  The moment you could cancel without an ETF..you were out of there. 

Then we have the "Oh yea the 3 year old did it" excuse.  So just how was your 3 Year Old Grandson able to order the movies, and have it playing for 1 1/2 to 2 hours without a responsible adult noticing this on the TV?

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