Comcast Inflate the bill unfairly to promote selling the products Atlanta, Georgia Internet

I am a comcast customer and want to bring awareness of this unfair practice of inflating the bill to lure the customer to sign up for additional products.

I was contacted by a representative of the new offer they have as I am ending the promotion period on high speed internet service of $ 29.99 base service and going to pay $ 49.99 plus taxes and modem lease. the new offer is, for the price of $ 59.99, comcast now offers high speed internet upgraded to blast internet service and cable. thought good offer and said ok on the phone. The representative said that I have one month to cancel the service without any monetary consequences. My spouse did not want cable and so we decided to return the instrument unopened. Within 15 days, again we received the instrument, we returned that too unopened. Note: I did not even order for this instrument second time. That month bill came to $ 102, thought that it is resolvable as it might be some mistake due to this cancellation. The next month bill came to $ 87. When contacted comcast billing service, the person was very apologetic, however, only interested in selling me additional products to resolve this issue, the best service that I could for the amount that I pay.

When asked about billing issues, the representative repeatedly told about the step up rate and that I am confused about the promotion that I sign up for. Only after I quoted my monthly bill and show proof that I actually signed up for only highspeed internet and not blast internet, then the representative came down consenting that a different promotional package has been added to my account. However, that representative is unable to resolve the issue and refer me to customer solutions quoting again about the best service with all these new offers that the customer solutions can provide me. Again, no interest in resolving the issue.

Comcast is very bent on selling more products even at the cost of deceiving unsuspecting customers. And this promotion offer is very deceiving. They offer one rate for first 6 months and by the time the promotion period ends, the customer may not remember what they signed up for and the representative would be so convincing that the customer started to believe probably that s/he is wrong and may end up paying high price. I was too until I looked at my bills closely.

I hope to bring awareness to many customers who are like me out there. I am going to post in my facebook page too.