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Report: #344131

Complaint Review: COMCAST - PHILADELPHIA Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: lower gwynedd Pennsylvania
  • COMCAST COMCAST.COM PHILADELPHIA, Pennsylvania U.S.A.

COMCAST MY COMCASTIC EXPERIENCE - HOW I WASTED 55 HOURS TRYING TO GET CABLE HOOKUP PHILADELPHIA Pennsylvania

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Lies By CSR, Missed Appointments, Wrong Equipment, Unsatisfactory Executive Customer Service -

A COMCASTIC EXPERIENCE

Don't bother trying to sign up for Comcast ---their CSR's are either lying or uninformed. They make appointments and cancel them w/o telling you. Completely OK with Comcast if you lose 2 days of work waiting for their installers - who either never show or show up with the wrong equipment.

Also a HUGE waste of time trying to get information.

After 6 hours on the phone with various people - I was never told that 1) I would have to rent modems (the only company who even does this!) without which I would not be connected. Their $99 package doesn't include modems -so even the name is a misnomer. It's way more than $99 if you actually want to connect to anything.. Even after you spend hours telling them how many computers, TVs, etc --they send out a sub-par installer who behaved as if he had never seen a cable wire - they send out an installer with 1 box.

If you want to speak to a supervisor-- you get a return call from a person with no last name and no direct phone number -- who tells you to call the 800 number and ask for Bill the Supervisor--Good Luck!

No use writing to the Executive Committee either. I sent an e-mail and received a phone call from someone in Corporate wanting to resolve my situation. Obviously -- it can't be done. Even the Executive CSR - who claimed she could resolve everything - never even bothered to follow-up or return my calls for a resolution.

I have wasted more time trying to become a subscriber -- to no avail. This company deserves the horrible reputation that they have
and I would like to warn others who read the comments on this site not to even bother with this company. They are scammers and liars and don't deserve your money -- or the time it takes to deal with their horrendous customer service -- on every level--

RS
lower gwynedd, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 06/25/2008 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast/philadelphia-pennsylvania/comcast-my-comcastic-experience-how-i-wasted-55-hours-trying-to-get-cable-hookup-philade-344131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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