Complaint Review: Comdata MasterCard Program - Norcross, Chantilly GA, VA
- Comdata MasterCard Program PO Box 924138 Norcross, Chantilly, GA, VA United States
- Phone: 855-609-6788
- Web: www.comdata.com
- Category: Credit card fraud
Comdata MasterCard Program Comdata Comdata Mastercard Program Comdata MasterCard Comdata Mastercard PROMISED 5% BACK ON HOME DEPOT & LOWES PURCHASES, IT WAS A LIE Norcross, Chantilly GA, VA
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I was sold this card on Nov. 14, 2018 by a young slick-talking salesman who called himself "Ray", and his direct line at Comdata was 770-582-8243. I have other cards that get back 2% on purchases, and the only reason I accepted this card was that Ray promised me 5% back, specifically for Home Depot and Lowes.
I am a contractor, and I shop there regularly. He reiterated this 5% deal over and over, and it was the central element of his presentation. It was the only reason I took the card, as it is set up like an AMEX to pay in full, and you can't carry a balance. When the credit didn't come on the first invoice, I called him, and he said I'll get it after a month.
And then when that didn't happen by February, I called customer service. They acted surprised about the 5% matter, and said the call would be "escalated" and I'd get a call back. The only thing that happened was i got the bill a few days later, and there was a credit for $25.05. So I called customer service, and was told I am now getting a 1% credit on all purchases.
I spent $4,218.01 from Nov 14 to Feb 16, and some more afterwards 2/16 to today 2/21, but I won't know the amount until I get the next invoice. At 5%, I am due back $210.90 just through 2/16, not $25.05. I will file a fraud with the federal government agency that handles bank fraud as well. The 5% wasn't the only lie. He told me it was not a MasterCard or a Visa, he told me I'd be billed monthly (I'm billed twice a month), and he told me I could pay it by phone with a credit card (I cannot, it must be from my bank account)
This report was posted on Ripoff Report on 02/21/2019 04:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comdata-mastercard-program/norcross-chantilly-ga-va-30010/comdata-mastercard-program-comdatacomdata-mastercard-programcomdata-mastercardcomdata-1474011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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