Complaint Review: comenity bank Haband
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I was looking for a particular type of shirt i needed for work.I googled guayabera shirt Haband came up and went to the site and found the shirts very reasonably priced.
I was able to open a credit account with them so I ordered 8 of the shirts. When they came in they were not WHITE they were tan almost a beige color. So i returned the shirts with UPS and provided Haband with the tracking number from UPS. I called Haband to explain why i am returning the shirts and the customer service rep advised that the account will be credited the amount to the account.
They offered free shipping and handling so once the return was received there should be a zero balance. OH NO.. now they are telling me i owe them $113.72 because i didn't pay the 40$ that was billed to the account for shipping and handling. That is including the shipping and handling, the 2x late fees and additional charges?
of which NO one can tell me what they are for.. How you charge someone additional shipping and handling for merchandise that they sent out WRONG!! I am not paying this account and i will dispute it for the next 7 yrs. They are not even attempting to fix their error!!!
They transfer you to COMMUNITY Bank im assuming they are the credit card company and they are pointless and a waste of time.If you have a choice please stay clear of either one of these companies..
This report was posted on Ripoff Report on 01/23/2017 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comenity-bank-haband/internet/comenity-bank-haband-comenity-bank-haband-comenity-bank-haband-this-bank-is-a-rip-off-c-1351481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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