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Report: #1465566

Complaint Review: Comfort Dental Valencia CA - Valencia, California CA

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  • Reported By: Kat — Palmdale California United States
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  • Comfort Dental Valencia CA 27011 McBean Pkwy Valencia, California, CA United States

Comfort Dental Valencia CA Michelle Shahisaman, DDS Failure to give xrays as promisedHard sell and exorbinate fee quoted Valencia, California CA

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Was told I qualified for a grant- the amount would be given to the dental office. I would be charged $50 which was refundable. It was to insure that I would keep the appointment on August 17, 2018.

On that date I was told that they needed to do xrays which I agreed to. That was where the $50 would be applied but they would give me a copy of the xrays.

Then proceeded to quote me $8800, including the grant amount.  I balked at the amount and they immediatly gave me an additional "office discount" reducing my total to $8400 IF I agreed to the plan and made a followup appointment right then.

I said I wasn't prepared to commit to that much money right then and they agreed to still give me the $400 office discount making my amount $8400.

I left the office disappointed because of the amount quoted. I was not given a copy of the xrays.


On August 23, 2018 I called to ask about the xray copy. I was told by Bernice that I could pick them up in the office. The next day I spoke to Bernice again and asked if she would mail them as I couldn't make the 45 minute drive again. She agreed to mail them.

On September 17, 2018, having still not received a copy I called again and spoke with Angela (I believe that was her name and that she was the office manager). She claimed that there would be a charge to mail them. I disputed that since originally was told they were mine since I'd paid $50 for them. I asked if the fee was the cost of a stamp?

She agreed to "waive" the additional fee (I was never told the amount).And mail them that day. I did receive a very poor quality copy of the xrays.

Last week someone called me from their office asking when I was going to schedule an appointment. I replied that I wouldn't be because I felt the whole thing was a scam.

I believe they inflated the cost to convince me that with the grant and office discount it was a reasonable amount. It wasn't.

I believe the entire offer of a grant was to funnel patients into one of their approved dental groups. I have since discovered  that there are five denists in my same area- less than a 15 minute drive.

I have not been to another dentist yet.





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