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Report: #1394773

Complaint Review: Comfort Inn & Suites Blue Ridge (GA) - Blue Ridge Georgia

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  • Reported By: Mark — Chattanooga Tennessee United States
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  • Comfort Inn & Suites Blue Ridge (GA) 83 Blue Ridge Overlook Blue Ridge, Georgia USA

Comfort Inn & Suites Blue Ridge (GA) Ignored disabled person. Caused medical problems Blue Ridge Georgia

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I was a guest in Comfort Inn & Suites in Blue Ridge Ga
 
The first night I had a wonderful experience 
 
The staff was very nice and helpful
 
The problem was on my second night 
 
I have a medical condition that requires me to use 5 ice packs every night to be able to sleep.  When I checked in on the first day I gave the clerk my bag with my ice packs and told her how they needed to placed in the freezer.  I also told her it was a medical condition that required me to have the icepacks to be able to sleep.
 
On the last morning, I gave the clerk my icepacks so they could put them in the freezer. Then that night I came to the reception desk to pick the icepacks up
 
I told the clerk what I was there for.  He came back with a single ice pack that did not belong to me.  I told him that was not mine.  He then handed me my bag with the ice packs but it was behind the counter.   They had been laying at the front desk all day and NOT in the freezer
 
Needless to say I was hacked off. That meant I did not sleep at all since my body temperature spikes upon laying down.
 
On top of that the clerk looked like it was a total inconvenience that I was bothering him. No apology but a bit of attitude 
 
The reason for my frustration is they knew this was a medical condition, and made no attempt to contact me when they decided on the second day that they could not place the icepacks in their freezer.  
 
I did find a note that said something like gentleman wanted us to put the icepacks in our freezer.  Cannot do it we use it for food.  Guest has fridge in his room (of course the freezer part is way too small to hold the icepacks).
 
This is not the experience I had expected in Blue Ridge. 

 

This report was posted on Ripoff Report on 08/22/2017 06:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comfort-inn-suites-blue-ridge-ga/blue-ridge-georgia-30513/comfort-inn-suites-blue-ridge-ga-ignored-disabled-person-caused-medical-problems-bl-1394773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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