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Ripoff Report | Commercial Relief Review - Northbrook, Illinois
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Report: #629189

Complaint Review: Commercial Relief - northbrook Illinois

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  • Reported By: fingerbeach — United States of America
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  • Commercial Relief 1500 skokie blvd northbrook, Illinois United States of America

Commercial Relief CLR CLR took our money and never gave us a recommendation...complete rip off...IL attorney general should shut them down northbrook, Illinois

*UPDATE Employee: Commercial Review CLR

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We paid Commercial Loan Review (CLR) $5,000 to help negotiate our commercial loan modification. They didn't do anything...including returning our money. Do NOT use them as it is a total sham. You will never receive a loan workout package from them. They have now been reported to the IL Attorney General and the Better Business Bureau.

This report was posted on Ripoff Report on 08/04/2010 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/commercial-relief/northbrook-illinois-60062/commercial-relief-clr-clr-took-our-money-and-never-gave-us-a-recommendationcomplete-rip-629189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Commercial Review CLR

AUTHOR: George - (United States of America)

POSTED: Friday, August 13, 2010

In rebuttal to this complaint - These are the TRUE facts. The two complainants executed a contract with CLR to renegotiate the current terms of their commercial loan on their self-storage facility with their current lender. Our contract outlines the fee schedule for each phase of work which is completed, as shown below:


Phase I - Fee paid with Contract and due upon invoice


a. Initial file review


b. Collection of required documents


c. Confirming Authorization logged in with lender (LOA)


d. Obtaining lender requirements


e. Designing plan, Recommendation and lender package


Phase II Fee Due and due upon invoice


a. Delivery of package to lender


b. Confirming receipt


c. Obtaining negotiation assignment


d. Negotiating Modification/Workout


Phase III- Fee Due and due upon invoice


a. Obtain verbal approval from lender


b. Obtain & review workout documents


c. Deliver documents to client for notarization & signature


d. Deliver completed documents to lender


e. File is Completed & Archived


We received payment of $5,000 for Phase I, and all 5 steps as outlined in the contract, were completed by our office in a timely manner. The complaint alleges the Letter of Authorization (LOA) was never sent to the lender. This is a complete falsehood, misrepresentation of the true facts, and a complete fabrication. The Letter of Authorization was indeed faxed to the lender on April 16, 2010.


On April 20, 2010 we called and confirmed with the representative at the lender handling their case he had in fact received the LOA. The complaint alleges nothing was ever done. The email containing the LOA was never sent.


Again, a complete fabrication. Although the LOA was not emailed to lender, it was sent via fax. The agent who told the complainant the LOA was emailed, had looked at the notes contained in the CLR client file, had seen a notation the LOA was SENT on April 16th, and assumed it was sent via email. Although the complainant was told the LOA had been emailed, it had in fact, been faxed instead.


Regardless as to method of transmission (fax or email), the representative handling the complainant's case at their lender, did in fact receive the LOA. On April 20th the balance of ALL the Phase I work was completed per performance benchmarks clearly outlined in the contract.


Phase II began. Payment of $2,475 for Phase II was never paid or received. We continued working on the case even though the fee had not been paid. The complainant alleges our company neither contacted nor spoke to the lender. This too a complete falsehood, and misrepresentation of the true facts.


To wit, on May 11, 2010, CLR did in fact contact the lender, spoke to lender representative assigned to the complainants case, after which CLR promptly called and updated the complainants regarding the conversation.


On June 1, 2010 we received an email from the complainant requesting a refund. CLR called and spoke on the phone, and the complainants stated they did not want us to make any further calls to his lender and stated they did not want us to do any further work on their case.


It is possible, although we cannot be certain, the complainants may have worked out something with their lender, and in an attempt to avoid paying CLR the remaining contracted fees, instructed CLR to cease work on their case. This suspicion is now under FULL investigation.


In actuality, the complainants still owe $2,475.00 to CLR for the Phase II payment for work which was performed on this case. At the present time, CLR has not taken any legal action to collect this fee due per the executed contract. The complainants have been sent certified mail requesting they cease any and all defamatory, libelous and FALSE statements/allegations regarding CLR.


If they persist entering things like this on the internet or any other publically accessible/available media of any kind, CLR will take action against the complainants, as well as pursue collections for fees owed, and any necessary filings and reporting to the three (3) credit bureaus for non-payment.


If ANYONE has ANY questions or concerns, or needs any additional information whatsoever, please feel free to contact me directly. Vice President, CLR 708-377-5072.

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