Community Smiles, referred to by Jackson Memorial Hospital dental clinic Warning - Dade County - Miami, Florida - Incompetent - Dental Clinic Miami, Florida

Community Smiles, referred to by Jackson Memorial Hospital dental clinic.  Trying to make contact with this office for two weeks before someone picks up the phone.  As some rude employee answers the phone, and I let them know that I was trying to make contact for two weeks, as my tooth is decaying, she tells me, I have to get a referral, and I respond, but I've been referred to you by Jackson Memorial Hospital dental clinic. 

And still detect an attitude, no one at Jackson Memorial  Hospital dental clinic, after being there for 5 1/2 hours, no one gave me any kind of referral sheet they just gave me a list of a few clinics addresses and phone numbers, that were not even in service anymore. keep in mind this is a hospital, that's always bragging of how great an advanced their health care system is.  It's the blind leading the blind.  No wonder hospitals kill about 400,000 people a year no joke.  Finally decided to use another route.  And contacted the administration.  I finally got someone that was professional and kind. 

Her name was Elizabeth, she immediately took action and went downstairs, and let their dysfunctional staff, know that I had been calling for two weeks to book an appointment. They called me right back, I couldn't believe it, the same rude woman that had answered the phone. finally she gave me an appointment, for within 48 hours. so I asked her what about the referral, oh you don't need one.  For goodness sake these are patients. 

This system is so disorganized, that they tell their patients, that they have to ride across town to book an appointment in person, something that could be done simply over the phone.  Keeping in mind, that these are patients who are of low income, mostly who don't have a car, war veterans, elderly, mothers with kids, patients who have to take three buses, just to get their to book an appointment, is that lack of consideration for a patient or what.  After waiting weeks or months, while you're teeth are decaying.  Finally I take three buses to get to my appointment. 

You come in, the window between the office and the patience is closed.  So the staff can ignore their patience.  They make you sign in and have a seat.  Then they call you up, so you can pay them, and they ask you if you sign a waiver.  No I've never been here before. no one told me to sign a waiver,  So another rude office woman tells me, well now you know sign the waiver.  Great communication skills. 

Then you're signing a waiver, get this, that states that you're not paying them.  So much for our great county corrupt systems.  And if you go to their website it states, that this is a taxpayers dental clinic, yeah right, more abuse in our system, their nonprofit organization, they get grants from the government, that takes our money, they charge you, and they make you sign a waiver, that states that you're not paying them.

Then as you're waiting for your appointment, there is this huge dirty fan, pointed right at the patience, some lady walks in, and turns it on.  I get up and move.  You have this dirty fan blowing right at the patient's face.  Keep in mind this is a healthcare facility, so that's what they want you to believe.  As I walk into the facility the students are actually pretty friendly.  Keep in mind the no experience shines through here.  This is a medical facility for learning.  I've been dealing with the medical field for close to 40 years.  I question everything, and I observed everything, sitting in the dental chair, noticing that the dentist that is going to take care of me, is mixing solutions with no gloves. 

Then they take about 50 x-rays.  By this time I'm feeling radioactive. Then the dentist approaches me, and starts the consultation.  I had to tell him to put on his face mask,  he was breathing on me.  I proceed to tell them, that i was referred by Jackson Hospital dental clinic for a root  canal, I went for one root canal after being diagnosed by Jackson Memorial Hospital dental clinic, now they tell me I need 4 root canals.  That's it,   they book another appointment for about six weeks later, now I am at  eight weeks to start the work, since the process began with Jackson Hospital.


Now I understand there's a lot of patience here that need help.  But is there any clarity here.  How can a system that works so incompetently actually help someone.  Next step, first you wait two months or more to get into Jackson Memorial dental clinic.  Then you wait two weeks for someone to answer the phone at community smiles,  Then they book you again six weeks later.  Major tooth decay going on here.

that's two months or more waiting for Jackson's systems, two weeks to answer a phone, that's 2 1/2 months, six weeks to book you again, do the numbers, and the day before that actual appointment, they call you with no notice and tell you they're canceling the appointment.  They call me back two days later, too asked me why I canceled the appointment.  When I explain myself, and have the voice mail on my phone and tell the office manager by the name of Marissa, that they had called and canceled the appointment at last moment, she just responds with an attitude, and doesn't even listen to the voice mail. 

And after it was their incompetence they booked me for like two months later, like it was my fault.  there is absolutely no patient care or responsibility there.  Then I come back,  and they have some kind of emergency, and after I sat there for over two hours, and no one told me anything.  All they did was ignore me.  They canceled the appointment again.  Time to take action. 

I contact the district office for the county, and asked for the chief of staff, Esther abolila and explain to her my frustrating situation, she actually tried to be nice. but her response was predictable, for county workers milking the tax payers. get this, you know if i tell them anything there going to deny it. can you believe this..... so much for the taxpayers dollars.  So many people out there looking for work, and al these dysfunctional incompetent county workers acting like victims, at the suffering of patience who pay for their salaries.  That's how stupid these people are.  Go into any business in the private sector of America. 

Business owners protect their businesses.  And under no circumstances do they fall into the ill behavior of their employees no no, they standby  for the people who pay them, their customers their patients.  These are people and patience who are in need of medical healthcare. and they're not doing this for free, all these patients are guinea pigs for their facilities, and there inexperienced staff, the only one that suffers here is the patients. 

Trying to get to the next step, by this time more frustration is setting in.  i go back for the next appointment finally they start the root canal, no one wants to speak any English in this facility, they don't know that I can understand what they're saying, I'm listening to the doctor or so-called doctor, telling someone that's assisting him, that he's never done this before, its getting scary by now, and their inexperience  is shining through. I can hear the so-called doctor telling the person that's assisting him, that why is there so much blood, plus he had to give me more anesthesia, because it was hurting and he didn't give me enough the first time. 

Keep in mind this is a learning school, and you're the guinea pig. by the time hes getting to the end of the procedure he's asking the person that's assisting him, the stuff that's in the tooth he's working on what to do with it,  The assistant told him, oh just leave it in there. Every time they do something or any type of procedure.  They have to call the head doctor, so he can check and see if it was done wrong.  Finally finished the procedure, over three hours later.  then i had to return a week and half later as an emergency because the filling they had  put in, fell out.

the so-called doctor that had done the work was not available at the time.  He came by to see what had happened, and actually try to be nice about it.  Keep in mind these people refuse to speak in English, and they don't understand that I can understand what they're saying.  The doctor that had done the procedure, told the doctor that was seeing me not to charge me because of what had happened.  And get this.  This female dentist is discussing with the doctor that had done my procedure, that yes, we need to charge him again.  By this time the office manager named Marissa, walked over with her personality disorder. 

And I'm telling her this place is incompetent, and instead of being a professional, and being on the patient's side or the customer side. and simply saying sir Im sorry for the inconvenience will take care of this problem for you, She decides it's more important to give me a bad attitude, and give me 360 shift.  And make it sound like it was my fault for their incompetence. furthermore they tell me they cant do anything that day, we'll need to book another appointment for another day.

so they book another appointment, and after all my time and money that they have wasted, they don't even go out of there way to give me an earlier appointment, when i already had appointments before other patients.  And guess what, the day before the appointment is arriving, they call me with no notice and canceled the appointment again.  This place sucks.  Their office staff is irrational, biochemically imbalanced, show no courtesy, or respect for their patience, and they just really don't give a d*mn. 

So I just go back as an emergency on another date understanding that my condition that Ive had almost all my life accelerates everything and worrying about losing my teeth, I approached the office window and let them know that I need to see a dentist, they tell me that they cant see me that day, but to have a seat, I wait for over two hours, finally out of frustration I get up and asked them, whats going on with my appointment. 

Oh we can see today the dentists is not available.  Can you believe these people, after sitting there for over two hours, taking three buses to get their.  They couldve had the courtesy to let me know that they couldnt help me.  The office manager Marissa attacks me with an attitude like its my fault for their incompetence.  That show contact me in the afternoon to book an appointment for me.

Well she never called.  So I contacted again the Miami-Dade County District 11, Chief of Staff  Esther abolila, and explained to her again, the ill behavior of the office staff. She told me the first time I spoke to her about maybe trying another clinic.  After all the time that these people had wasted for me and money.  Youd have to go on another waiting list, and drive the Fort Lauderdale to get this work done.  When it should be done here because I live in Miami-Dade County.  And that she would file a complaint with Jackson Memorial Hospital, and that she would get back to me.  She never called back.  No satisfaction anywhere in this county system. 

Never heard from her again.  By this time theyve wasted a lot of my time and money, and is not cheap, keep in mind youre the guinea pig, theyre practicing on you, and charging you hundreds of dollars for incompetent work. I decided that why should I be inconvenienced, I really had lost a lot of time and money, and I was not driving to Fort Lauderdale and going again on a waiting list to see whats happening here. 

So I saw the dentist one more time again, now he tells me that were he did the root canal, there was an infection.  He calls over some specialists and tells me they have to open the gums and see whats happening.  No for the next appointment it wont be for almost 2 months, more wasted time how wonderful.  This started back in August, and now we are getting into the holidays, and the work is still not done.  This place sucks. 

Well to make a very long story short.  I needed some clarity here, so I go back to my old dentist who I had been seeing for over 15 years, and unfortunately due to unemployment I had to go deal with this incompetent staff of community smiles. Well my past dentist,  does a full diagnose of my mouth.  And tells me that I may lose that tooth, and what they had told me about three other root canals was crazy.  That he would bring in 10 colleagues into his office and he was sure that they would tell me the same thing. 

And opening up my gums were the infection was could lead to major problems, and would not solve the problem. And the root canal that they had done, was done so poorly that they had punctured my gums, he asked me who are these people Ive never seen anything like this before.  Remember I mentioned that the dentist asked the assistant that was helping him why there was so much blood when he was doing the procedure, will now you know incompetence.  And this dentist has been professionally practicing for close to 30 years. 

My dentist felt so sorry for me knowing that I have a condition that could cause even more problems, that he told me whatever theyre charging you Ill do it for the same price. And this dentist is not cheap.  Man that sounded so good, almost a year later after starting this venture, hundreds of dollars later, tons of time wasted, being treated with no courtesy, kindness, respect, or responsibility. and having to pay my dentist again to fix the problems they incurred and all the pain they inflicted. Im still fighting to save that tooth, and I believe my dentist will save it.  And everything else is going well, you always need to get more than one opinion get several opinions, questioned everything, remember I mentioned that Ive been dealing with the medical field for close to 40 years.

I have a Masters degree in exercise science and health and fitness, I constantly do health nutritional, and biochemical and diabetes research, the medical field and medically prescribed drugs kill close to 800,000 people a year in this country alone.  Hospitals kill due to negligence about 400,000 people a year.  And nobody does anything about it. They dont even guarantee their work.  A license to steal  But some low income person steals some food to feed their family and they stick them in jail for five years.  This country is starving for integrity.  Question everything.  And everybody.  To your great health.  The Master blaster.