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Report: #204580

Complaint Review: Company Moves - Farnborough Other

  • Submitted:
  • Updated:
  • Reported By: South West UK Other
  • Company Moves 39 Invincible Road, Farnborough, Other United Kingdom

Company Moves; Poor Customer Support Promised to care for my goods during removal, damaged several and hid behind small print to avoid adequate compensation Farnborough Hampshire

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We recently relocated from one part of the UK to another. Having explained in great detail to a company Called 'Company Moves', a professional removals company, that many of our possessions were valuable and fragile and that we needed adequate care and insurance to compensate us if things went wrong during our relocation, I failed to read the small print in their contract and insurance to ensure we were getting what we asked and paid for.

This is my fault I know, but like an idiot I fell for a slick sales pitch and verbal promises that all would be well and literally signed away our rights to fair compensation. And boy have we paid for it!

They damaged a number of valuable items, took 3 months to process the claim, failed to keep me informed at any point and then because I didn't notice all of the damaged items within 7 days (I took 14 days to uncover one of the damaged items), they managed to worm out of a fair settlement by hiding behind contractual small print. I have been offered just over 100 for damage of several hundreds of pounds to property worth several thousands of pounds. I asked for goodwill and some fair play to be taken into account, but their insurers just read the small print back to me again. No-one cared or budged an inch or even apologised.

It's 'caveat emptor' (let the buyer beware) with this company and my warning to anyone thinking of entrusting their wordly possessions to them is don't. They just don't care and your goods may as well be bags of coal.

Nigel
South West UK
United Kingdom

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This report was posted on Ripoff Report on 08/04/2006 03:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/company-moves/farnborough-other-gu14-7qu/company-moves-poor-customer-support-promised-to-care-for-my-goods-during-removal-damaged-204580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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