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Report: #1105109

Complaint Review: CompareTheDalek.com - Internet Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Ricky — Geel, Belgium Other
  • Author Not Confirmed What's this?
  • Why?
  • CompareTheDalek.com Internet, Select State/Province United Kingdom

CompareTheDalek.com Didn't receive order confirmation. Received one issue after complaint. No communication possible. Internet 

*Author of original report: Refund received

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I placed on order with CompareTheDalek for their special offer Doctor Who Magazine Subscription (Worldwide) - 12x Months for £85,00 GBP on 26th July. I didn't receive a order confirmation from them, so after a couple of weeks I sent a mail to ask if my order was correctly processed. They replied that everything was all good, it only would take up to 8 weeks before the subscription would be active. Also they stated that I would receive the next issue of the magazine, number 464.

I didn't receive the issue as promised so I raised a dispute on the transaction at PayPal. Then they promised me to re-send the issue when I would close my dispute at PayPal. I replied that I would not comply to their demand. I would only close the dispute upon receipt of the issue. They responded with a tracking number and resend me the issue. Also they immediately demanded to close the dispute. I waited till I received the issue before closing the dispute. In mean time they asked me once again to close the dispute. After a couple of days I did receive the issue.

After receiving this first issue I didn't receive any other issues of the magazine. I tried a couple of times to contact them via e-mail but I no longer get a response from them. So their whole special offer seems to be fraudulent. Currently I have filed a complaint with my credit card company to reclaim the money from PayPal, and therefore PayPal will most likely try to reclaim it from them. I also filed a case of Internet Fraude with the Belgian Federal Police as this was a requirement to file the complaint with my credit card company.

This report was posted on Ripoff Report on 12/07/2013 03:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/comparethedalekcom/internet-select-stateprovince/comparethedalekcom-didnt-receive-order-confirmation-received-one-issue-after-complaint-1105109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Refund received

AUTHOR: Ricky - ()

POSTED: Monday, December 09, 2013

The company contacted me today and refunded my money for the remaining issues.
I contacted my credit card company to close my open case. And I also provided the proof of refund to my local police station to close my opened internet fraud case.

Everything is in order now. However in my opinion this company lacks professionalism and therefore lacks trusthworthiness.

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