Compass Restaurant, Julie Concannon, Don Evans Compass Restaurant, Julie Concannon, Don Evans ripped me off of my $500 deposit for a dinner New York, New York

I booked a private dinning dinner at Compass. I rescheduled my dinner at Compass once. Then I wanted to reschedule it another time but Compass would not let me do that so I cancelled the dinner and asked for a refund pursuant to their policy that provided for a refund if you cancelled within 14 days of the dinner.

Compass refused to provide the refund so I disputed the charge on my American Epress card.
Compass lied to American Express saying that they had a no refund policy and American Express denied my dispute. I subsequently reopened my dispute providing American Express with a copy of the Compass credit card authorization form which clearly stated that a dinner could be cancelled within 14 days for a full refund of the $500 deposit.

American Express has sided with me providing me with a $500 refund charging the $500 back against the Compass account. The conclusion is obvious that American Express believes that Compass lied to it about it saying that it has a no refund policy and believes that Compass tried to rip me off.

Compass' private dining manager Julie Concannon and Compass' Marketing Manager Don Evans are rip off artists who seek to cheat customers who in good faith book events at their restaurants in accordance with their policies expecting to get refunds if they have to cancel their events. Shame on Julie Concannon. Shame on Don Evans. Bravo to American Express who sided with me and gave me my $500 refund and charged back the $500 against Compass for its dishonesty.

They allow a refund after rescheduling once. I rescheduled ONLY ONCE not more than once.
Hence I was entitled to the refund. It is as simple as that.

While I wanted to reschedule another time they would not permit that so I cancelled and
asked for the refund fifteen days before the dinner per their policy. They made it clear in my
sting that they would give a refund after an event was rescheduled once. Hence, I was
entitled to the refund. You are wrong in saying that I was not entitled to the refund. I was absolutely entitled to the refund.

Compass is a ripoff.

"Here is what she wrote: "To be CLEAR, if you had an emergency come up within 14 days of your scheduled event, we would allow you to reschedule ONCE. If ANOTHER emergency were to come up within 14 days of the next event, you would lose the deposit." "

   If this is their policy, then according to your (somewhat jumbled) story, you should lose your deposit.   They allow you to reschedule once,which you did,  then you canceled.   It's clear to me that their policy allows for ONE rescheduling, then you lose the deposit if you don't show (or cancel) on the rescheduled date/time.   

  Although the opening paragraph of your post claims that they have a refund policy, you were not able to substantiate that with American Express.   When your clever "sting" comes to fruition, you actually quote their policy as having no refunds.   It would appear that you have proven their case.

  From what you've written here, any reasonable person would grasp that the restaurant allows for ONE rescheduling and has no refund policy.    Why do you keep pestering them?

You booked a date. Then you RESCHEDULED the dinner which means you CHANGED the date a second time  and then you "once again RESHEDULED" or changed the date a THIRD time or attempted to as you explained in your rebuttal. You didn't say "attempted" in your original post.

I DIDN'T reschedule twice. I wanted to and they wouldn't let me so I cancelled the dinner and requested the refund, dude. You simply did not read the report correctly.

I rescheduled the dinner only ONCE, NOT twice and as such I WAS entitled to the refund. Get
the facts straight in your head before attacking me.

Compass is a ripoff. They told American Express that they had a NO REFUND POLICY AT ALL.

    

First paragraph. " I had to RESCHEDULE the dinner and then ONCE AGAIN RESCHEDULE the dinner. Dude, I don't know if that means you rescheduled TWICE or THREE times. Second paragraph. "I rescheduled ONLY ONCE and lost my deposit". In your own words you refute what you are claiming and secondly, In your "sting"  operation you prove THEIR point when where you inquire about their cancellation policy and they flat out tell you you're allowed to reschedule ONCE, not two or three times as you admit you did. No rip off here. Schedule your kid's birthday party at McDonalds or Chucky Cheese.