Complaint Review: Computer Associates Aka Etrust - Internet
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- Author Confirmed
- Computer Associates Aka Etrust http://www.my-etrust.com Internet U.S.A.
- Phone: 18776948509
- Web:
- Category: Computer Software
Computer Associates Aka Etrust Ask for one program - receive another, NO customer service, NO response to service requests Internet
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I have used Etrust Antivirus since it was originally released as InnoculateIT and have referred many people to Etrust when they asked me for an antivirus recommendation but I have now HAD ENOUGH.
Recently I responded to an email which offered a trial of PC Pitstop Optimise, a Windows cleanup and optimise program. After the trial I wanted to subscribe and clicked on the button in order to do so. After completing the whole process I found I had subscribed to eTrust PestPatrol instead and still had a demo version of PC Pitstop.
Repeated support enquiries have resulted in zero support as is the case throughout history with this company. They just don't respond to requests for support PERIOD.
Quite frankly it is completely ILLEGAL to promote one product and then supply another. Considering this and the zero support delivered by CA and eTrust I will actively discourage the use of their products from now and will be switching mine to other suppliers once they have run out.
David
Morisset
Australia
This report was posted on Ripoff Report on 01/04/2006 06:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/computer-associates-aka-etrust/internet/computer-associates-aka-etrust-ask-for-one-program-receive-another-no-customer-service-170357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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