Report: #1411875

Complaint Review: Concealed Online

  • Submitted: Tue, November 14, 2017
  • Updated: Tue, November 14, 2017
  • Reported By: Gregory — Orland California United States
  • Concealed Online
    2600 W. Olive Avenue, Suite 500
    Burbank, California
    United States

Concealed Online Offering an online qualifying firearms safety course and paperwork to obtain a concealed carry permit. The paperwork was incomplete and they kept charging my credit card for things I didn't authorize every month. Burbank California

*UPDATE Employee: Please Contact Customer Support

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I, like so many other consumers, in an endeavor to obtain a Concealed Handgun Permit, agreed to pay $ 65.00 for the firearms safety course certificate,plus two other upgrades for future courses. that totaled $96.99. I took the online course, was sent my certificate along with a Virginia State Police Application, a checklist of required steps to send in my application. Having fullfilled everything but a set of fingerprints from my local sherriffs office, I made an appointment to have them done, but was informed that I needed a Form FD-258 from the Virginia State Police. I then called Concealedonline and was told that they didn't have that form and that I would have to contact them. I tried calling the Virginia State Police but was unable to speak to anyone but a voice mail, so I sent them an email requesting a complete application package (including the form FD-258). Had I contacted Virginia first, I could have gotten all of the necessary paperwork free of charge. Now I'll have to wait weeks (if indeed they indeed respond) to get the appropriate paperwork. In the meantime, I discovered that they have over the last three billing periods charged my credit card for an addition $76.00 that I did NOT authorize. If I do ever receive my permit (and at this point, I don't even know if the certificate they sent me is valid, it will have cost me much more money and, of course, a substantial delay in completing my application. I would not recommend anyone using their services and am of the firm belief that it is a scam. they promised a painless solution to obtaining a Concealed Handgun Permit, but with the lack of follow through on the part of their Customer Support, it has become a painful and expensive solution.

This report was posted on Ripoff Report on 11/14/2017 01:56 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Please Contact Customer Support

AUTHOR: Management - (United States)

Please contact our customer support at toll-free 877-516-6519 Monday thru Friday from 6:00 AM to 6:00 PM and Saturday 6:00 AM to 2:00 PM and Sunday 7:00 AM to 2:00 PM Pacific Standard Time. 

We have 24/7 email support at or email management directly at we look forward to assisting you regarding your order and any additional inquiries. 



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