Condor Moving Systems Completely awful, Horrible customer service, Broken and missing items. Arlington Texas

Do yourself a favor and never use them! We moved from Texas to Wisconsin, which is already stressful enough without such an AWFUL moving experience added on top. I have moved many times, usually on my own with the help of family or good friends and a rented truck. I know how to properly pack boxes, and I individually wrapped every fragile item to hopefully prevent any damage. I also clearly labeled every box that had fragile items in it with "FRAGILE" across all sides of the boxes, literally impossible to miss. Not only was every single box, even the "fragile" boxes, obviously beaten up when it got to our new home in WI, but each fragile box had at least one broken item. Many of my plates and bowls were completely shattered, almost half of my glassware was shattered, a vase, a crockpot (which had obviously been dropped hard enough to shatter the ceramic part, and break off one of the handles), my professional blowdrier had a huge crack down the side with the back piece broken off completely, our rolling pin was partially shattered and had a handle broken off...It looked like they had just thrown the boxes into the truck as hard as they could, or dropped them out of the second story window to the ground. Boxes had holes ripped in the bottoms and sides, and were just generally completely messed up. Not to mention that one of my boxes, filled with at least $200.00 worth of professional beauty and hair supplies for my job, was missing completely.

As if that wasn't bad enough, their customer service was also awful. From the day of pickup, I knew we had made a mistake choosing this company, but it was too late at that point. We couldn't be there physically for the pick up, so I had a trusted family member go over to open the doors and watch over the loading of the truck. We had told them multiple times exactly where to park and the shortest and easiest way to get to the apartment. They ignored this (and my family member who also told them where to park and how to get up to the apartment) and parked too far away, and went the harder and longer way around, and then had the audacity to charge us for "extra steps".

We're given an estimated delivery date of "sometime between January 6th and February 7th". We were also told that we'd be given at least a few days, if not a full week, of notice before they delivered our items to our new household, which was good because we both had to take off work to be there for the movers. We finally get a call only to be told they'll be here tomorrow morning! That is not enough notice, especially when we needed to take off work to be there all day! They then show up over 5 hours past the end of the delivery window.

When I tried to make a claim of damages and missing items, they made it almost completely impossible. Many of the items we had had for at least a year, and didn't have any receipts or printed proof of purchase anymore. The items weren't able to be repaired, so there was no repair estimate that could be made. For the missing items, again, there was no "proof of purchase" that satisfied their requirements, so I guess I'm out of luck there, too! It got to be such a hassle that it wasn't even worth the effort anymore!

I wish I had loaded and driven the moving truck myself the entire 22 hours! At least I would actually have all of my stuff!