Conduent Direct Express MasterCard Conduent Conduent Direct Express - Terrible Customer Service Service Support San Antonio, Nationwide

I'm recently retired and receive my hard-earned monthly social security benefits on the government's "official" prepaid MasterCard called the Direct Express MasterCard.

All I can say is that it is impossible to get a live person to speak with in their customer service department about a suspicious withdrawal.  When I finally got a hold of someone, the person was nice enough, but told me she didn't have the authority to help me and that someone would would call me back in a few days.

After waiting for more than a week, I finally got tired of waiting and called back where I was on hold for 27 minutes before someone picked up the phone. This time, a different but nice person still could not help me. She told me the federal government hired a company called Conduent, which apparently used to be called Xerox Services, to run the Direct Express MasterCard customer service department.

I can call any other credit card company and speak to a customer service. All I can say is that our government made the wrong choice when it comes to picking a company to run their customer service.

Thumbs down on Conduent for lousy customer service support, slow response time, and very high fees not commensurate with the level of service received.

I will be moving my future social security payments to the (((REDACTED)))card because the fees are mostly free but always cheaper, offers checks to help me pay certain bills, and the customer service is excellent.