Connectnetwork.com Stole my money Internet

UPDATE to connectnetwork RIPPING PEOPLE OFF....I put 20.00 into the debit link account for my son at Winnebago county jail on 1-4-18 and after over 3 weeks he has not been able to use the money I put into his debit link account because Winnebago county jail does NOT offer that program. Why did your web site allow me to put money on an account my son can't even use? I want that 20.00 either refunded or transferred into the phone account so MY 20.00 can be used! I work hard for my money and I will not be ripped off by a facility that works with law I
Enforcement. I was told by the phone customer service there is nothing that can be done and I am out my 20.00? Really? Called connectnetwork on 1-12-18 and again on 1-18-18 and again on 1-22-18 and the last time I was told they will have to investigate MY 20.00 that THEY can clearly see is in the account and will get back to me in 10 business days. Well now it has been well over 10 business days with out hearing ONE word or reply or email. So today I call back on 2-7-18 and now I get told I have to get a copy of my bank statement with a letter head of all my info and fax it into them.... EVEN THOUGH IT CLEARLY SHOWS THIS UNUSED $20.00 SITTING IN THE ACCOUNT. connectnetwork is ripping people off to get rich. They are far from a legit company and we will be hearing soon how they stole millions of dollars from customers and are in a law suit and will be bankrupt and gone with the millions of $$$$ they have stolen from innocent family members trying to pay their bills and taxes while trying to help people they love who are incarcerated. You can get money to your loved ones without being stolen from. Call the facility they are in and use anything BUT connectnetwork.com this crooked company wants to steal from me and lord knows how many other people. They need to be stopped! Please share!