Connor Group Atria At Crabtree Valley Apartments Atria At Crabtree Valley Apartments Roaches, Awful Office management, Over Charging, Billing After Lease ended, First Billing Scam, Lied to get move in down payment Raleigh North Carolina

 Do yourself a favor and avoid this apartment complex. If you've already put a down payment down forget your money and run as fast as you can. The following is a list of headaches and issues that I had to deal with.

1. When I first visited the apartment I was awed by the woods that surrounded it and the beauty of driving back off of route 70. I thought it was perfect (my first mistake). When I put down a down payment I was told that the pet fee would be a $300.00 one time fee. When we moved in it became a $250.00 one time fee and $30.00 a month every month. Big difference from a one time fee of $300.00.

2. I really wanted a view of the woods and the running trail. So they gave us that view but the apartment they put us into to had mold covering the walls in the master bed room closet. When we said this won't do, they said move in and we can make the repairs later. They obviously didn't know that exposure to mold can significantly affect ones health(http://www.cdc.gov/mold/dampness_facts.htm) They tried to tell us they didn't have any other apartments in this size, we told them we would take a 2 bedroom for the same price and suprise, suprise they found a one bedroom in the size and layout we originally wanted.

3.I scraped a knife on the counter top by accident and it was damaged. I requested that they fix the damage. They said no problem, remove everything from the counter top, we will come in and sand the counter then reapply paint and a sealer, give it 12 hours and then you can use the counter top again. I said that's fine, I don't mind the wait, after all I damaged the counter-top. So they came in and sanded the counter top, and then painted it before realizing that they didn't have the required sealer to complete the job. A month later they were able to complete the work, in the meantime countless plates, pots and pans were stained by the black paint on the counter top.

4. Wood roaches/water bugs/fast moving disturbing looking creatures inside the apartment.

5.First Billing. This is a scam, you are led to believe that by them bundling all your normal utility costs they're saving you money. They're not. What is normally included in your rent is piled on top of it in a totally seperate bill that you must pay online before your allowed to pay your rent. This bill is for water, water usage, sewer, sewer usage, trash charge (for the one dumpster on their property, they don't pick it up at your door, and it's usually overflowing with trash.) Stormwater, Sanitation Fee (I'm already paying sewer twice and trash so it gets redundant), Recycle admin fee (I'm happy to pay as long as we are saving the environment), and your internet and cable bundle which is always $99.99. Normally this bill adds up to anywhere between $180.00 to $200.00. Don't forget that you pay a seperate bill for electric, gas, and a fee to TWC if you want an HD box.

6.Renewing the lease. They sent one of their revolving attendents into survey the apartment and present me with an offer to stay in that apartment. The person asked me how this process went, and what she was suppossed to do. I told her this was the first time I've had this done, I assumed they would have trained you to do this. They hadn't. Then they made me an offer of $937.00 a month in rent to stay in my current apartment. This cost didn't include the pet rent fee of $30.00 a month, which she didn't mention to me until I looked at her papers and said so my total rent per month would be $967.00? $208.00 more than what I'm paying now? (I know rent goes up each year you stay in an apartment but $200.00?) Then she said well we can cut you a deal if you sign today, with pet rent it will be $937.00 a month. I said no thank you, I'll look else where and I did. Meanwhile a new renter moved in across the hall and above us a level his rent, $748.00 a month. Yet I was going to pay $937.00? Turns out he knew one of the many workers in the office and got a special discount. More power to him, and if you have that special arrangement consider these apartments if you can get past all the other issues.

7. When I decided to move out and informed the office of my intentions with a letter that I requested they sign (they did), they begged me to stay. I told them if they would have made an offer that kept my rent the same or decreased it I would consider. They said sorry we can't do that. Then a week before I move out they tell me that I can pay the same in rent and we will knock $250.00 off the first month because of your down payment on your new place. I reflected on the previously listed reasons and declined their offer politely.

8. One week after I move out I recieve a letter from the Atria at Crabtree Valley. In it is my apartment inspection, there was nothing wrong with it, as well as two bills. The first bill was for First Billing, an exorbant amount because aparently some of my services are billed a month behind. I regret not saving the first bill I got from this service to double check that statement. The second bill was for $10.10 for pet fee. When I called to find out what this was about, I was told it wasn't included in my final rent payment. I asked how could that be? You told me my total rent cost for a shortened month and I paid it, I paid you final amount and now you want to charge me more? (Yes, its only $10 but after all the frustration I didn't want to pay it,) I told the manager that I thought this was illeagal and that I would consult with a lawyer. She said she wasn't going to argue with me about the bill, and then hung up the phone on me. When your no longer living there they don't care about you.

If you like the apartment and you already live there, enjoy it, you maybe one of the lucky ones. If you considering moving in, run away as fast as you can, it is as close to hell as I can imagine. You might find a better apartment and apartment management in Iraq.