ConsCallHome.com did not complete setting up account and withdrew money anyway Internet

My transaction was not completed online or by phone. They already had my bankcard info. When it would not complete the set up for me through the automated service by phone , I called cons call home  back told them to cancel. I checked my bank the 44.95 was pending on last Friday. Yesturday it was deducted. Now they tell me that it will be returned. However  on Friday the told me the transaction was cancelled. I want my money back in my account. The person I talked to is Adam  who says there is no one I can talk to and will not give me his last name nor the name of a supervisor or person in charge.