CONSUMER DIRECT WARRANTY SERVICES, LLC DENIED CLAIM AFTER MECHANIC LOOKED AT SECTION FOR TRANSMISSION AND OK'D THAT THOSE PARTS WERE COVERED REDDING, California

Response email:

Good Afternoon Mr. Burris,

Thank you for your email.

I have reviewed your claim as well as a copy of your product warranty agreement.  In doing so I can assure you that your claim was adjudicated based on the terms and conditions of your product warranty. 

The product warranty that you purchased only covers listed components that are broken per the agreement.  Based on the information your repair facility provided the only broken components are the shift solenoids.  Shift solenoids are not listed as covered components.  Under the Exclusions portion of your agreement it states, [a]ny component not listed as a Covered Component is not covered.

Based on all of the information received, your claim will remain denied.

Please review your product warranty agreement for a detailed list of coverage and exclusions.

Please note that Claims Services does not sell directly to consumers.  Claims Services handles claims processes and claims related questions only. If you have any question regarding the sale of your warranty please contact your direct marketer.