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Report: #346135

Complaint Review: Consumer (Powers) Energy - Kalamazoo Michigan

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  • Reported By: Kalamazoo Michigan
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  • Consumer (Powers) Energy Emmerald Drive Kalamazoo, Michigan U.S.A.

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In July I moved into a new address and contacted our utility company Consumers Energy to enroll me and switch service to my name. Everything was fine until March, I received a bill with an adjustment for $844.71. I was shocked, I called Consumers Energy and asked what this was they told me my meter was not showing usage of gas until 2/20/08 to 3/20/08 billing cycle which was read by an employee and I was not billed for gas since July so they gave me an adjustment to make up for the difference. This is not my fault I paid my bills every month as they asked it said no usage how can they come up with this adjustment? I went to ask for help from our local Department of Social Services (DHS) so I wouldnt get cut my services cut off, I am disabled and barely making it supporting my family on my disability payment. I needed assistance paying the bill for $1221.02. Consumers Energy told DHS I FRAUDED their company and that is why the bill was so large ! WOW?? Where did this crap come from ? FRAUD ?
No one at Consumers Energy could tell me where this fraud came from or HOW? After I raised hell demanding a supervisor and an explanation as to FRAUD. Consumers Energy recanted that statement after I was embarrassed, slandered, & defamed with DHS and they labeled my file as never being able to get assistance for utilities because I was involved with fraud and the company !!!! I became very sick physically, and mentally after calling a worker daily trying to explain I was sick with a very bad cold and being in the dark, and cold in March would kill me and my children. After three months, and lots of work from my self and a social worker that just so unsharpened to believe me after I showed her my zero gas usage bills and only electric being used and payments did they decide they were wrong oops sorry! How can they do that accuse me of something with no proof? Now I am labeled with the State of Michigan as a criminal ? Is that fair ? I dont think I was treated fair. Consumers Energy does, says, and charges what they want, they monopolize the industry in Michigan. Who is the FRAUD? Consumer is to me !

Andrea
Kalamazoo, Michigan
U.S.A.

This report was posted on Ripoff Report on 06/30/2008 08:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/consumer-powers-energy/kalamazoo-michigan-49001/consumers-energy-of-michigan-this-company-over-charged-me-and-defrauded-slandered-me-sa-346135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Consumer Comment

"Government Cheese?"

AUTHOR: Ronda - (U.S.A.)

POSTED: Monday, August 18, 2008

Isn't disability a Social Security income, therefore, paid for by the employee, and not "Government Cheese".

When I get my bills, I trust that they are accurate. I do not read my meters and compare them, I don't have the time. I would expect that since this error was on the part of Consumers Energy, that they would not just fling this monstrous bill on a person and make some attempt to explain and work with them. The reason why these companies can walk all over anyone is because they have a monopoly on their services depending on where you live. Even with the "choice" crap, they still have a hand in your services.

Consumers handled this like the typical morons they prove to be over and over again.

In my case, I moved into an apartment and switched my service to the new address. About 2 bills into my residency, I got a bill with an extra $425.00 tacked on it. When I called to find out WTF! I found out that they added a delinquent bill for an individual with the same last name as me, but no relation and tried to collect that way. They did remove the outstanding strangers balance, however, refused to remove the late charges incurred, which totalled an extra $16.00 that was not my responsibility in the first place. Who commits FRAUD?!

CONSUMERS ENERGY SUCKS!!!!!!!!!

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#4 Consumer Comment

Pay for what you use

AUTHOR: Andromeda - (U.S.A.)

POSTED: Sunday, July 27, 2008

Andrea,

It is standard practice here to estimate the gas usage every other month. They use your past usage history usage to estimate your usage when the meter is not read.

Nowhere in your last post did you deny using the gas.

Evidently you had no past history to use to estimate the first month usage. Therefore the next bill was for two months. The total usage is periodically adjusted to actual readings.

That is one possibility.

If you do not pay for estimated gas usage, you are are ripping off the gas company.

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#3 Consumer Comment

I agree with anonymous

AUTHOR: John - (U.S.A.)

POSTED: Friday, July 11, 2008

and the 'facts' are what you clearly stated.
'on my disability payment'
^^^^^^^^^^^^^^^^ Those are your own words and that is accepting the government cheese. You allegedly can;t make your bills but can somehow take in extra children that are not yours? Please.
You're in way over your head by what you, yourself stated. You want to play the pity card for shock value and got called on it.

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#2 Author of original report

As usual it takes one know it all that doesn't know sh*t ! To set U straight !

AUTHOR: Andrea - (U.S.A.)

POSTED: Thursday, July 10, 2008

1st I have worked all my young adult life since 15, I have worked full time, part time, overtime, two jobs,& went to college, and been taxed enough for the state to take care of me until I die, if I choose.
2nd I was injured on the job and now for no reason of my own I am disable for the rest of my life. Not only do I have internet, I have cable, a bathroom in side, & running water, in my own house.
3rd I am not on govt' aide and never have, probably some of your relatives are using state funds as a way of living, but I used it as a last resort to a problem that needed to be fixed, and I couldn't fix it in the time frame given.
4th Last time I checked you can not eat or heat internet service or a laptop. (some people are still ignorant )
5th I supported and raised my children they are adults. I have temporary custody of someone else children to , give the kids a stable life ! What do you do for the kids in your community
The point of the story was, Consumers like you judged someone, and spoke false information with no proof, (Slander) when it was their error by not reading both the meters out side in plain, clear view. I have never had a problem with paying for myself. The problem is the time frame to pay, with no exception, and giving false information then having to apologize for miss informing people about the situation. I have never been unreasonable and dishonest. why are you making statements but need to be Anonymous ? I have always stood by my word with my name !

Dishonest is some of their employees making up false gas calls to get paid more money while on call !
hummmmmmmmmmmmmm
P.S. Make sure you keep working & don't get hurt like I did, I might need more help in the future, thank you !

Andrea

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#1 Consumer Suggestion

So, they asked you to pay what you owe?

AUTHOR: Anonymous - (U.S.A.)

POSTED: Saturday, July 05, 2008

Unless you are saying that you didn't use any gas from July to March,... you simply took advantage of a billing mistake and hoped they'd never find out, so they are right to bill you for it.
And now that you refuse to pay what you owe, I think they are right to cut off your assistance *because* you are refusing to pay for what you used. You are the fraud, hopefully this will help you understand :

If you deposit $50 into your bank account, and the bank makes a mistake showing that you deposited $50,000, and you run out and spend it, you can't just wave your statement around saying "See! See! I deposited $50,000! The statement says so!"
And then refuse to pay them back. That is fraud also.

There are many people who will try to get away with not paying what they owe, if a mistake is made on the other end. But if the other end catches on to the mistake.... they have every right to collect. Because it's now YOU who is ripping THEM off by refusing to pay. If you weren't so unreasonable and dishonest, they would be happy to work with you.
And you say you have starving and freezing kids, but you have internet service and a computer, AND you get money out of my paycheck for assistance???? Priorities, please!

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