Consumers Energy Appliance Service Plan A CMS Energy Company A program Consumers Energy offers to repair appliances in your home. Jackson Michigan

We reported to Consumers Energy Service program that our dishwasher quit working. Consumers sent out a repair company to fix our dishwasher. The repairman said a board shorted out due to a power surge. He suggested buying the dishwasher out of the program which was $300.00 After waiting a month, I called Consumers to find out the status of my dishwasher. Consumers said it was caused by a "power surge". They do not fix power surges. After talking to a supervisor, they sent out another repairman and he said water had backed up in my dishwasher and got water on an electrical board that shorted out. The repair cost more than what the dishwasher costs so he recommended buying out the dishwasher for $300.00. Again, I waited for 3 weeks, thinking a check was in the mail. NO CHECK I called them back and they, again, said it was caused by a power surge and they don't cover power surges. I have paid this company $65 a month for six years amounting to, at least, $3900 and they refused me a $300 buy out for a new dishwasher.