Report: #1451379

Complaint Review: Contabo GmbH - München

  • Submitted:
  • Updated:
  • Reported By: amit — BANGALORE India
  • Contabo GmbH
    Contabo GmbH Aschauer Straße 32a 81549 München
    , München

Contabo GmbH https://contabo.com They charged my credit card and not providing the service, now they are saying we will refund half München

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I have existing relation with this seller with 4 servers. Today I paid for 4 more servers with additional IP addresses. They emailed me today at 1:00PM IST saying they can't provide me service any more suddenly after taking my money for 4 servers because they got some complaints about my previous purchases. now they are not refunding me the money they took from me for these new 4 server orders. They are saying you can utilize it later. After I mentioned I don't want to use their services any more they stopped giving me the service I paid previously as well the purchase I have done today which I didn't even get. They never sent me any alert or caution or warning before. Either they provide service fully or refund fully. ---------- Forwarded message ---------- From: <support@contabo.com> Date: Thu, Jul 12, 2018 at 1:19 AM Subject: [Ticket#2018071210002956] Your order at Contabo: Additional IP addresses To: digimarsolution@gmail.com Dear Mr Chakraborty, Thank you very much for your order at Contabo. We already started the setup of your ordered products and we will finish it shortly. You will then receive a separate e-mail with all required login details. With regard to your ordered additional IP addresses we would like to inform you that we are unfortunately not able to provide you with these addresses at this point of time. The main cause of this are the Abuse complaints against your server or servers in the recent past. This does not mean we cannot provide you with additional IP addresses in the future, but for now this is not possible. Please make sure you have sorted out all pending abuse cases of your servers. You can order new IP addresses on 10 October 2018 at the earliest. Then, please contact us. Your payment for the additional IP addresses will remain on your customer account and it will be used for the renewal of your subscriptions at Contabo. -- Best regards, Contabo Support Team Contabo GmbH Aschauer Straße 32a 81549 München

This report was posted on Ripoff Report on 07/12/2018 07:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/contabo-gmbh/mnchen-81549/contabo-gmbh-httpscontabocom-they-charged-my-credit-card-and-not-providing-the-servic-1451379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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