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Report: #1391382

Complaint Review: Contactability - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Insurance Agent — Northern California USA
  • Author Confirmed What's this?
  • Why?
  • Contactability Nationwide USA

Contactability Promised Leads in my Territory... Costa Mesa California

*UPDATE Employee: We are here to help!

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I signed up for Contactability, a lead generating program for insurance agencies. They explained to me I could focus my leads based upon telephone area codes. Well, I did that, for two area codes in the state of California, which is where I'm licensed to offer insurance.

Despite this, I received calls from people in Arizona and Georgia. Contactability has a mechanism for requesting a refund, which is actually easy to use, however, the fact that these were leads I'm legally not allowed to solicit, does not constitute a refund, according to Contactability. My leads were also all supposed to be "Good Drivers" with no DUIs, no suspended drivers licenses, no SR-22s, etc., and about half of them were people my agency can't work with due to these issues. 

The other half of the people who called either had no clue why they were being offered insurance! A few of our callers from the Contactability phone number were trying to get in touch with their existing insurance carriers! 

False Advertising, Piss-poor customer service, horrible leads, all for exorbitant prices. Take your money somewhere else and save yourself the headache!

This report was posted on Ripoff Report on 08/08/2017 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/contactability/nationwide/contactability-promised-leads-in-my-territory-costa-mesa-california-1391382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 UPDATE Employee

We are here to help!

AUTHOR: Contactability Customer Service - (USA)

POSTED: Thursday, August 17, 2017

We read the review you posted about the experience you had with us and we wanted to reach out to you to apologize and find out if there is anything we can do to make amends. 

We saw that you sold a policy thanks to the leads we provided, and also that we helped you with some credit returns for the leads that didn't work for you.  Here at Contactability, we pride ourselves of putting customer service above anything else and in your case, we failed. 

Please allow us the opportunity to help you with whatever issues you may be having right now and make any necessary corrections to the transactions you processed with us. 

We really appreciate the feedback you have given us, this will help us identify and improve any weaknesses we may have on our operation.  We hope to hear back from you soon.

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