Continental Express, Inc Moving & Storage - Xpress Moving Company COMPLETE RIP OFF: HIDDEN FEES & CHARGES, DO NOT TRUST THIS COMPANY/UNPROFESSIONAL MOVERS/ DOES NOT COMPLETE JOB, TRICKY CONTRACTS, this company makes there money by chargeing you hidden fees & extra labor time @ your expense due to there terrible working ethics & speed !!! DO NOT GO WITH THIS COMPANY !! Fremont And San Jose California

Jim,

Are you a troll?

I find it humorous that you come in with all these comments of why this is the victims fault. You were not part of the move, you were not there. You obviously did not read the whole report here as she stated she did not want them using their boxes, they disassembled things that they did not reassemble.

They left her with missing hardware so she was unable to even reassemble beds etc.

I have had personal experience with one of these ripoff moving companies and there are many of them out there.

This is a typical scam they all use. Show a reasonable price, then once they have your furniture on their truck, they hold you hostage for an extortionist price to give it back to you.

You were probably or still are one of these con artists, no?

Considering that there's enough of us, whom have been victimized, let's file a class action lawsuit.

Leslie (((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Considering that there's enough of us, whom have been victimized, let's file a class action lawsuit.

Leslie (((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Considering that there's enough of us, whom have been victimized, let's file a class action lawsuit.

Leslie (((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I currently have a complaint filed with the CPUC and the Better Business Bureau. They are under investigation and if you log a complaint it will help others avoid having such a horrible experience.

I had almost every piece of furniture (that they actually moved) broken. I know how you feel about the price being jacked up.

They basically held my items hostage until I paid them over 1300 over quoted price.

I just wanted to add this company has several hits for doing the same thing and supplying the same type of service, it clearly shows in these reports that I am NOT the only person who was ripped off by this company! The labor time they took was because they were busy disassembling items they had No business and if I tell them I do not want to use ANY of there boxes then that's just the way it should be that's just plain customer service, this company does this sort of thing all the time and should not be able to get away with it , if I would have checked out this website before , I would not be in this mess. I will be takeing this to court for sure ! The only misunderstanding here is that these people are crazy if they think I'm not going to pursue this in court! LSR

It seems there is a lot of misunderstanding here:

1. In a local move, you are generally quoted for labor at a minimum number of hours; it does not mean the move will take 3 hours. It means that if the move takes less than 3 hours, you will be billed for 3 hours. If it takes more than 3 hours, you will be billed for the number of hours it takes. Materials and the like are NOT part of the quote; there is no way the mover can quote such a thing prior to the move, only that materials are seperate. It is not out of the ordinary to have a 2 bedroom apartment take 3-4 hours to pack and load, 2 to unload, and 1 for transportation, depending on what's in the apartment. If it took 5 hours to pack and load....there must have been a lot to disassemble and pack.

2. The moving company is not obligated to use the boxes you provide - it is in their interest (and yours, I might add) to use the materials they provide, especially if something breaks. If your materials are used and something breaks, they can deny the claim. If they use their materials, they must honor the claim. U-Haul boxes are for do-it-yourself moves and they're fine for a do-it-yourself move. However, I would not expect a moving company to use U-Haul boxes for one of their moves.

3. The professional movers at the moving company should have put the items together at destination. On the other hand, the movers you hired were not professional. In San Jose, a 3 man professional moving team would have billed you closer to $170/hour for your move. When you hire a moving company at $95/hour for 3 men, you get what you paid for....poor service. You certainly would have paid more, but your crib would be assembled, as well as the high chair. Your account, either way, would be in the negative.


In the end, there are reasons people use a moving company and being pregnant is normally one of those reasons, not because of the stress but because of the physical exertion one must use to move themselves. However (and I say this all of the time), moving is not an inexpensive event and a moving company is even more expensive. It costs much more than you think and choosing the cheapest mover results in the sort of move you got. Your results would have been better with a professional mover, but it would have cost you much more and your complaint to ROR then would have been more price emphasized than anything else.