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Report: #108445

Complaint Review: Continental Services - Las Vegas Nevada

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  • Reported By: Clinton Mississippi
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  • Continental Services 8635 W. Sahara Ave Las Vegas, Nevada U.S.A.

Continental Services First, he said, this was citicard. And he said directly that I applied one online. Las Vegas Nevada *EDitor's Suggestions on how to get your money back into your bank account!

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A month ago, I recieved a call from the Continental Services and introduced their company as Citicard. He said, I applied a credit card online. I was really confused.

I said, I don't think so. And he added if I taked it or not! I said, okay cause I don't have one. Then he asked me if I have a checking account. I said,Yes! After I gave my full bank account. He said, Ms. be sure your account has the amount of $329 before Sept. 9, 04. I asked him why? He said, because I applied a credit card. And he called the other person named Andre for the verification of my application.

After, 2 to 3 weeks, I received a form from the Citibank about credit card application. I thought, they were just the same services. So, I filled up the application and sent to the mail. One day, I went to the bank for my transaction. There, I got my bank statement account and I realized a $329.80 was held in my account.

So, I went back a day after and asked from the Trustmark bank supervisor to checked what company held $329.80 in my account. Due to my financial status is very difficult. I decided to contact the Continental Services to cancelled my transaction with them. But I tried to explained and to the woman till they passed me from one to another. Until I was really mad! I never give up calling during the whole day at my work. And I heard from their phone that their mailbox was full and couldn't taked any more messages.

After awhile, I called them back and the lady answered the phone and sounds that she was mad. I said, I need my money back! But she replied, I coudn't get my money back and I asked why they held $329.80 in my account? She said, that was for a one year activation fee. So, I was really shock! And I said, I need my money back. She said, they couldn't reimburst my money. I said, Why? She said, it's not refundable anymore.

I feel very suspecious already when I called their numbers, they ignored me and they don't even want to talked to me. So, I called the Citibank about my credit card application. The customer services said, my application was declined. So, I said, why they held $329.80 in my account if my application was declined? So, I asked her what the Citibank was affiliated with the continental services. She said, there's nothing to do with the Citibank to the Continental services. So, I went back to the Trustmark bank and get some answered what to do. But still I haven't see any amount back in my account yet.

Clinton, Mississippi

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off & Author of

Don't let them get away with it.
Make sure they make the Rip-off Report!

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We are a Worldwide Consumer Reporting News Agency consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 09/14/2004 09:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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