Converse Australia Sale Received wrong shoes and seller refused to honor return and exchange policy China Internet

My daughter ordered Leather High Top Converse and received canvas.  The site misrepresented itself with its name, offering of free shipping and no tax.  The returns and exchange tab states to contact them within three days of receiving item which I did immediateLy.  The item pictured on the site was leather with a box but instead, I received shoes in a plastic bag.  The response I got after notifying the company was to forward a picture as evidence, which I did.  The person responding stated she would check on the mistake.  I emailed again stating I needed instructions on how to receive a refund and have not heard anything else from the company.  While I am more than sure i will not get a refund, I just want to public know about this company and prevent others from getting ripped off!  Below is there return/ exchange policy which they do not honor.  I wish my daughter or myself had read this before hand as I would not gave ordered at all because of the poor grammar (Broken English).

Return Policy

  If you want to return your item(s), please contact our customer service team within three days when you received them. Please provide your name and order email when contacting our customer service. All return items must keep their original condition, they most not worn, altered or washed, with all tags attached. And you have to pay restocking fee, shipping fee and handling fee.

Exchange Policy

  Please contact us with your name and order email when you want to exchange different size or color within three days. If you want to exchange other styles, you have to pay price spread. Also you must contact our Consumer service, they will help you. All exchange products, must keep their original condition, and are not worn, altered or washed, with all tags attached. You have to pay restocking fee, shipping fee and handling fee as well.

  In order to ensure your befits, please make sure to keep your order information. If you have any questions, please feel free to contact us.