Conyers Nissan Ripoff overcharge dishonest sneaky liars DO NOT DESERVE YOUR BUSINESS!! Conyers Georgia

Kenesha, I'm glad you were able to bet into a better situation. Conyers Nissan is an aggressive establishment. The salespeople are standing in the door and as soon as you pull into the parking lot, they are heading in your direction. I'm 35 and pretty savvy, but I hadn't purchased a vehicle in a long time and they caught me off guard as well. Even the savvy get nailed every once in a while, so I can imagine how they treated a new buyer. I had the internet price of the vehicle I went to purchase in my head, but they got focused on negotiating payments instead of the price of the vehicle. That's their trick. Selling vehicles based on monthly payments is how they get people to fall for their little scams.

Future tips, don't tell dealers it's your first time. Never go alone and instead take someone with car purchasing and finance experience if you can (that's if you're inexperienced). Try not to go to a dealership when you "need" a car. They will use your "need" to have a vehicle against you. My number #1 tip is don't go to a dealership if you aren't willing to walk away. Dealerships of this nature will do everything they can to pressure you into making a decision that day. Have your guards up at all times.

In my situation, I was lucky that I was able to get from under the contract I signed due to a technicality. I tried to talk to the managers at Conyers Nissan after I signed the paperwork and they said I'm sorry, it's signed. I did say I was savvy right? I called the company that financed the vehicle and tried to get them to work with me. Fortunately for me, they mistakenly told me that my loan would be complete when they received a copy of my phone bill. I had not provided that piece of information yet. The lady that worked at the place asked for my phone number. She called me from her cell phone and told me not to give them the phone bill if I wanted the loan to fall through. Two days later someone from Conyers Nissan called to inquire about the phone bill and I refused to give it to them. The original contact at the finance company told me to call someone else in 3 days. When I called and spoke with that contact, they told me my loan had been rejected due to incomplete paperwork. That meant even if Conyers Nissan found another lender, I would have to redo and resign paperwork. Of course, that wasn't going to happen. I brought the car back in the middle of the day to the dealership and handed the keys to the finance guy and walked away. This happened back in 2007 as well. Late reply ehh.

That is excellent news, Kenesha! Congratulations on grabbing the bull by the horns and taking over your situation.

I wish everyone had the drive you do to take control of thier problems and just take care of business. Again, conratulations.

I'm so happy that you found better financing & got away from those jerks. You sound like you have a good head on your shoulders & you've learned a valuable life lesson: Just don't trust anyone & you'll be fine! I'm kidding, of course -- for the most part.

Don't be afraid to ask for guidance from an older family member or trusted friend. We middle-aged people have been through a lot & seen pretty much everything...you have no idea! :) We like to pass on our experience & give advice so don't hesitate to ask! The reason I was so incensed by your story is that I have a daughter just starting out & I pictured her in your place. In fact, if I lived in Conyers I'd probably go down there & give this bi!ch a piece of my mind!

Hopefully you'll meet more good people than bad...I find that the vibes you exude tend to attract them back. But there are always sleazy, lying scumbags out there with NO empathy for other human beings who will look you in the face & tell the biggest whoppers while simultaneously screwing you! So TRUST BUT VERIFY (as Reagan said) & you can protect your hard-earned money. Good luck to you!

I'm so happy that you found better financing & got away from those jerks. You sound like you have a good head on your shoulders & you've learned a valuable life lesson: Just don't trust anyone & you'll be fine! I'm kidding, of course -- for the most part.

Don't be afraid to ask for guidance from an older family member or trusted friend. We middle-aged people have been through a lot & seen pretty much everything...you have no idea! :) We like to pass on our experience & give advice so don't hesitate to ask! The reason I was so incensed by your story is that I have a daughter just starting out & I pictured her in your place. In fact, if I lived in Conyers I'd probably go down there & give this bi!ch a piece of my mind!

Hopefully you'll meet more good people than bad...I find that the vibes you exude tend to attract them back. But there are always sleazy, lying scumbags out there with NO empathy for other human beings who will look you in the face & tell the biggest whoppers while simultaneously screwing you! So TRUST BUT VERIFY (as Reagan said) & you can protect your hard-earned money. Good luck to you!

Thank you Chris for taking the time to read what I said in the first place and understanding my plight in all of this. I have an update, I have been refinanced through another bank with 11.5% and my monthly payments have been decreased significantly. I am happy that I don't have to make payments and be tied to Nissan because of their deceitful ways.

I am not at all against car dealerships but I am against car dealerships that take advantage of inexperienced buyers. Making a profit is one thing, but while making a profit one should disclose all parts of the deal and leave it up to the individual to decide. A person should not be told to sign anything and they haven't been given the chance to read it for themselves.

However, I have learned many lifetime lessons in all of this and will continue to help others like myself be aware of snakes out there. Conyers Nissan is not a dealership that I or anyone I know will ever deal with again.

Thank You and Be Blessed!

Yes, the thing does speak for itself. Kenesha should have asked to see the documents. The fact remains, however that the shady salesperson kept them next to herself rather than put them in front of the customer as is the norm, taking advantage of Kenesha's inexperience.

Unfortunately this type of behavior probably IS the norm at this and many other dealerships. Kenesha learned a valuable lesson: Caveat emptor!

At least this report sheds light on Conyers Nissan's unscrupulous tactics so that others will be forewarned.

Again, shame on you, Zill!

Again, I agree that the handling of the paperwork reeks of shadiness. Unfortunately it is a minor point.

It, and any other factor, is dwarfed by the fact that Kenesha did not bother to read any of the paperwork of this long-term committment she signed until the next day.

It's kind of like arguing the size of the iceberg that sank the Titanic. While icebergs are large, and the size of that one was a factor in the sinking of that ship (a smaller one might not have done as much damage), it was the fact that the Titanic hit it that caused the ship to go down.

Res ipsa loquitur.

Kenesha states: "I signed the bill of sale papers and was then told by Susan Zill, the finance manager, that she needed 3 signatures from me which were electronically done through a keypad. I did not see the paperwork, in fact she put it on the desk beside her. Being a first time buyer, I just assumed that it was still the information from the bill of sale."

It DEFINITELY sounds to me like this Susan creep purposely took advantage of a young, inexperienced buyer! I haven't financed a car in years (I now pay cash), but I remember that when I did, there was the bill of sale and the financing papers. All papers were put in front of me and everything was fully disclosed (maybe because I'm older & experienced?). For this Susan to keep the financing papers next to her & have Kenesha just sign the pad - KNOWING that the financing papers are WAY different than the bill of sale - well, that's just plain shady!

True, Kenesha should have asked what those papers were, etc., but the Susan creep took advantage of her & let her believe that she was signing info more related to the bill of sale figures. She just didn't want her to see the REAL figures until it was too late! It doesn't take a genius in human behavior to see that this young, inexperienced buyer was skillfully manipulated & purposely, subtly put into a deal that she wouldn't have taken if it had just been presented honestly with full disclosure.

Come to think of it, that's probably the main reason they use the signature pad: to get around the customers actually SEEING what they're signing if they're inexperienced enough!

Dealers are treated as if they are in business to make no profit. If that were the case there would be no dealers to purchase from. The art of negotiating is to reach an agreement that both parties will uphold and feel fair. The day you bought that car you were obviously satisfied with the figures or you wouldn't have signed anything. In any other industry out there people understand the the retail company sets the price and it is rarely negotiated. Why is it ok for the contractor to make enormous profits without question, why do mortgage companies charge you huge premiums and inflated interest rates to start loans, why do bars buy bottled beer for cents and charge me $5. Kenesha get over it and learn that it's not the first time in your life someone will make a fair profit! It's too bad that you have attempted to tarnish this dealers reputation over your foolishness, I applaud them for being patient enough to deal with you.

Your friend

Sorry Chris, but re-reading the original post, I don't see how you arrived at that conclusion.

You say "they misrepresented the loan terms and interest rate", yet nowhere in the original post is that indicated, so why do you say that?

Kenesha did not say the dealership told her she was agreeing to "X" and got "Y" instead. She does not state they told her "this" and she ended up getting "that". All she states is she signed a bunch of paperwork that she didn't read until the next day, and was upset upon seeing what she agreed to after the fact.

Her post does not say she was told one rate then given another. She does not state she was told she would get certain terms that she did not receive. She does state she thought all her signatures were for the bill of sale, but she doesn't say that's what she was told by the dealer.

In addition, we don't know Kenesha's credit history. We don't know whether the rate she got was poor or on target for her FICO score. 18 points may or may not make a difference in what rate she could qualify for.

I will agree that having her sign a keypad and then put the papers in an envelope is a shady attempt to sidestep the customer reviewing the paperwork, but as you say, "COME ON!". Who signs documents that involve important commitments without reading them first? People who later get upset at what they signed do, that's who.

In other words, she got herself into a poor deal by not paying attention and is blaming the dealership for her own lack of effort. She cannot get around the fact that at no point did she bother to read the documents she was signing. That is a crucial point #1. Crucial point #2 is nowhere does she say she was told one thing, but got something different. THAT would constitute fraud on the dealers part,

I do not work for any dealer nor am I some kind corporate advocate. I have, however, learned (the hard way) that I am responsible for my own actions as we all are, and we cannot continue to blame others for the things we do (or do not do) ourselves.

I stand by my original summation- this was an expensive lesson for Kenesha, and I bet she will never let it happen to her again.

They misrepresented the loan terms and interest rate and had her sign the pad 3 times without showing hert what she was signing. They implied that she was signing what she thought she was signing, then stuffed the papers in the envelope. COME ON! They knew exactly what they were doing! Just had to get that sale, eh, Susan Zill? What a creep! Taking advantage of a young, inexperienced buyer! SHAME ON YOU!

Just to be on the safe side, a young person should always seek the guidance of a parent or trusted adult when making big purchases. My teenagers know this and believe me, they realize that car salesmen will (on the most part) NOT be interested in doing you any favors like explain everything properly. Young people tend to be really excited about their purchase & very trusting of whatever the sales person says - a perfect situation for an unethical salesman!

Susan should be ashamed of herself.

I still don't see where the dealer ripped you off- where did they lie? Where did they cheat you?

All car dealers, like any retailer, are going to try to make a profit- that's the only reason they are in business. There is nothing wrong with that. Period.

Buying a car can be very, very complicacated. In fact it's usually an ordeal. The complex nature of it lends for all kinds of things you can be overcharged for. Whether this complexity is right or wrong is debatable, but it's not illegal. Personally I think the process should be streamlined and made easier to understand... but that's a different issue.

The "first time buyer" thing is outdated. There are way too many sources of information available to consumers to educate themselves for someone to claim they didn't know any better. You can go online and in a matter of minutes find your FICO score, how much interest on a loan you can expect to pay, how much loan you can get, as well as the value of any car.

You posted a report here that said this dealership consists of "dishonest sneaky liars " that "DO NOT DESERVE YOUR BUSINESS", yet you admit didn't even read what you were signing! How is that the dealership's fault? Are you not responsible for your own actions? It would be one thing if you signed paperwork that said one thing and the numbers came out to something else, but that's not the case here. You got exactly what you signed for- how is that lying or cheating?

Look, I know your upset but I think your anger is misdirected. The dealer did nothing you didn't agree to. Again, they are not responsible you your lack of effort or lack of research. I loathe buying cars, but when I do, by the time I get to the dealer, I know what I want, what I'm eligible for, and what I'm going to pay. If they try to scam me I leave and go to another dealer. It is not illegal for a dealer to try to make more profit.

I still don't see where the dealer ripped you off- where did they lie? Where did they cheat you?

All car dealers, like any retailer, are going to try to make a profit- that's the only reason they are in business. There is nothing wrong with that. Period.

Buying a car can be very, very complicacated. In fact it's usually an ordeal. The complex nature of it lends for all kinds of things you can be overcharged for. Whether this complexity is right or wrong is debatable, but it's not illegal. Personally I think the process should be streamlined and made easier to understand... but that's a different issue.

The "first time buyer" thing is outdated. There are way too many sources of information available to consumers to educate themselves for someone to claim they didn't know any better. You can go online and in a matter of minutes find your FICO score, how much interest on a loan you can expect to pay, how much loan you can get, as well as the value of any car.

You posted a report here that said this dealership consists of "dishonest sneaky liars " that "DO NOT DESERVE YOUR BUSINESS", yet you admit didn't even read what you were signing! How is that the dealership's fault? Are you not responsible for your own actions? It would be one thing if you signed paperwork that said one thing and the numbers came out to something else, but that's not the case here. You got exactly what you signed for- how is that lying or cheating?

Look, I know your upset but I think your anger is misdirected. The dealer did nothing you didn't agree to. Again, they are not responsible you your lack of effort or lack of research. I loathe buying cars, but when I do, by the time I get to the dealer, I know what I want, what I'm eligible for, and what I'm going to pay. If they try to scam me I leave and go to another dealer. It is not illegal for a dealer to try to make more profit.

I still don't see where the dealer ripped you off- where did they lie? Where did they cheat you?

All car dealers, like any retailer, are going to try to make a profit- that's the only reason they are in business. There is nothing wrong with that. Period.

Buying a car can be very, very complicacated. In fact it's usually an ordeal. The complex nature of it lends for all kinds of things you can be overcharged for. Whether this complexity is right or wrong is debatable, but it's not illegal. Personally I think the process should be streamlined and made easier to understand... but that's a different issue.

The "first time buyer" thing is outdated. There are way too many sources of information available to consumers to educate themselves for someone to claim they didn't know any better. You can go online and in a matter of minutes find your FICO score, how much interest on a loan you can expect to pay, how much loan you can get, as well as the value of any car.

You posted a report here that said this dealership consists of "dishonest sneaky liars " that "DO NOT DESERVE YOUR BUSINESS", yet you admit didn't even read what you were signing! How is that the dealership's fault? Are you not responsible for your own actions? It would be one thing if you signed paperwork that said one thing and the numbers came out to something else, but that's not the case here. You got exactly what you signed for- how is that lying or cheating?

Look, I know your upset but I think your anger is misdirected. The dealer did nothing you didn't agree to. Again, they are not responsible you your lack of effort or lack of research. I loathe buying cars, but when I do, by the time I get to the dealer, I know what I want, what I'm eligible for, and what I'm going to pay. If they try to scam me I leave and go to another dealer. It is not illegal for a dealer to try to make more profit.

I still don't see where the dealer ripped you off- where did they lie? Where did they cheat you?

All car dealers, like any retailer, are going to try to make a profit- that's the only reason they are in business. There is nothing wrong with that. Period.

Buying a car can be very, very complicacated. In fact it's usually an ordeal. The complex nature of it lends for all kinds of things you can be overcharged for. Whether this complexity is right or wrong is debatable, but it's not illegal. Personally I think the process should be streamlined and made easier to understand... but that's a different issue.

The "first time buyer" thing is outdated. There are way too many sources of information available to consumers to educate themselves for someone to claim they didn't know any better. You can go online and in a matter of minutes find your FICO score, how much interest on a loan you can expect to pay, how much loan you can get, as well as the value of any car.

You posted a report here that said this dealership consists of "dishonest sneaky liars " that "DO NOT DESERVE YOUR BUSINESS", yet you admit didn't even read what you were signing! How is that the dealership's fault? Are you not responsible for your own actions? It would be one thing if you signed paperwork that said one thing and the numbers came out to something else, but that's not the case here. You got exactly what you signed for- how is that lying or cheating?

Look, I know your upset but I think your anger is misdirected. The dealer did nothing you didn't agree to. Again, they are not responsible you your lack of effort or lack of research. I loathe buying cars, but when I do, by the time I get to the dealer, I know what I want, what I'm eligible for, and what I'm going to pay. If they try to scam me I leave and go to another dealer. It is not illegal for a dealer to try to make more profit.

OK, I am sure you have had enough of people telling you its your fault for allowing yourself to be put in this situation. Take that as lesson learned. However, I am very experienced in dealing with situations like yours and have over the years helped many people out of positions like yours.

If you owe more than the car is worth, which in your case I suspect is the case, you can do 1 or 2 things to get out of the situation.

firstly; refinance the car with a credit union and put a little cash down. Credit unions are normally more flexible with their terms and definately more lienient with their policies. This will reduce your monthly payment, reduce your interest rate, and make you less "Upside down with your car".

Secondly; Do some research into which dealers are offering flexible LEASE terms. A lease is the best way of making "upside down" situations disappear . For example, a while back VW were offering great terms on a Jetta, your credit did not have to be perfect and you were able to roll most if not all of your negative equity into the lease. Lease payments are usually cheaper than purchase payments. You need to find a good F&I manager at a dealership who will explain the situation to you. You can lease cars from 12 to 48 months. DO NOT IF YOU CAN HELP IT LESS A PRE OWNED CAR UNLESS IT IS CERTIFIED. The best advice I can give you is to NOT buy anything. You need something that has a good residual value. ASK QUESTIONS if you are unsure. THEY ARE THERE TO HELP YOU;
You don't have to have amazing credit to lease a car, however, be warned. When the lease is finished and you intend giving the car back to whichever manuafacturer you decided to go with, it cannot have any scraches, dings or anything like that on it. It must be in the same condition it was when you took delivery of it.
As far as the extended warranty is concerned you normally can cancel these, or transfer them.
Wishing you good luck

I understand that I was negligent in areas that I should have been sharp in, however it DOES NOT make it right. Nobody should be taken advantage of especially when it's their first time buying a car. I didn't post this for people to tell me what I should have done, I'm already aware. Since there's not much that I can do, I posted this so that no one else will have to endure half of what I have.

Thank you for your comment though.

It's a shame that people can be taken advantage of so easily purchasing a car. You have to watch every part of the transaction closely or they will indeed take advantage of you. I feel this is the case with you, Kenesha. You trusted them to look out for you but all they did was look out for themselves. While that may be morally questionable, it certainly isn't illegal.

Unfortunately, I believe you have to accept part (if not all) of the blame here... How can you buy a car, but find out later what the price was? Why would you spend thousands of dollars and commit yourself to years of payments, but not read the paperwork until the next day? How can you not be bothered to know what the interest was until after you signed? If consumers ignore these "details", they will get hosed every time.

The dealerships count on that laziness (sorry, but no other word quite fits) to make big profits. They will not ask you to go over the paperwork to make sure it's correct, nor are they reqired to. That's YOUR job as the purchaser. You cannot entrust others to look out for you.

Would you have signed and given them a blank check to fill out later? Of course not- but in a way, that's exactly what you did.

This is an expensive way to learn this lesson, but I bet you will never let it happen to you again.