Coppell City Recreation Center cheating on existing customers Coppell, Texas

As an exising member with them for several years. And the membership fee they charge has big dispute and it's been discusees for years. They also had a Fit Linex program, for members who accumulcate over 500,000 points then to be able to redeemed it as 50% off on the membership fee for renewal.

The membership fee types they offer has only one option, one year membership fee for all facility. However, a lot of people don't use swimming pool, or basketball, or yoga rooms, etc. So, this pricing system is really not fair. And I have asked the front desk when renew the membership about the pricing categories, and they stated that they will have different prices for different facility in the new year. Like price for Weight room only, etc. But when the new year comes, I asked them for that. they said NO, they still keeps the same pricing system. And did not try to do anything for it.

Second, the Fit linexx program is one of the program keeps members as customers. And when I asked for the reward of 50% off reward they titled, they just replied they don't do this program anymore. As a members with them for 3~4 years, the accumulated points for this discount of renewal just goes into the drain. And they still replied to you nothing they can do. Even as the manager, they just told you they don't have the authority to make any change for this?
If you were a member with them for so many years, how do you feel? Isn't that cheating?.....
None of what they said is redeemed............

So just want to warn people about this and share the true experience with you.