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Report: #1330201

Complaint Review: Core Advisory Group Svcs,LLC - Anaheim California

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  • Reported By: Jackie — Arkansas USA
  • Author Confirmed What's this?
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  • Core Advisory Group Svcs,LLC Suite 330 Anaheim, California USA

Core Advisory Group Svcs,LLC Core Advisory Svcs, former name Colleagues in Law Lender dispute resolution program, LDR loan modification SCAM, foreclosure SCAM Anaheim California

*REBUTTAL Owner of company:

No Accountability

*REBUTTAL Owner of company:

This company is owned by Mike Luong

*UPDATE Employee:

Core Advisory Group owned by Mike Luong

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We contacted core advisory on June 4th after we received a card from Core in the mail, saying that they can help us. They said they can save our house and reduce our payment. They gave us an example of how they had helped others. So we felt like we should go forward and let them help us. Core directed us to Jonathan Pacheco using Sorenson Relay Video, because we are Deaf. Mr Pacheco explained to us how they helped so many people and never lose a case .Core had reviewed our case and told us they could save our home, otherwise we would have NEVER paid that amount of money. He guaranteed WE WILL NOT LOSE THE HOUSE. He  explained the payment plan and how we could pay the full amount and save 10% by paying for both phases up front. Jackie's father Richard Byrns made a call to Jonathan Pacheco to insure that everything was working out and to feel confident that Core would do everything possible to help us keep our home. After that conversation we paid for both phases in the amount of $3,800.  

From the beginning, we explained to everyone that we talked to that WE ARE DEAF. We can't talk on a phone. We told this to Jonathan Pacheco, Jonathan Ducharme, and Tracey Hamm.  We are Deaf and the only way to contact and correspond with us is via email or make an appointment through the video on Sorenson Relay. We can not hear the phone ring and we can't talk on a phone. Texting, or email or setting up a Sorenson relay video call is the only way we communicate. They did set up an interview by giving us a time to watch for their call. So that time, we knew to be watching and waiting for their call. We also told them from the beginning, if they ever had an urgent reason to reach us to call Jackie's father Richard Byrns. He had all authorization to discuss our case and help to reach us since he is hearing and he could get us a message if there was any problem. We gave them his phone number to reach him if there was anything that needed immediate attention.  

We told Core we would be out of town with my parents June 19- 27. To please contact us with a plan before we leave. On June 22, 2015, Tracey Hamm emailed to us "Rough Drafts are forthcoming. If you approve them your campaign will be executed today." we waited for his email with drafts but nothing ever came. Harry emailed him on June 26th and said "Morning... I hope everything is okay. I have not heard from you since Monday" Tracey Hamm replied on the same day on 26th"Everything is fine. Your rough drafts will be prepared this weekend. Few other files ahead of you that are taking longer than expected is all. Sorry for the delay." So as you can see their delay cost us one week of time and we did not have time to spare.  On June 28th Tracey Hamm sent us the drafts to review at around 10:45 am and He said "I would like to file your on-line compliant(s) by 5:00 pm (pst), Sunday, June 28, 2015, so please respond expeditiously" . We replied at around 1 pm with revised letter and we gave him plenty of time because we replied well before 5 pm. He answered us at 5:26 pm with question about the revise and we replied at 6:23 pm. He did not reply till the next day on the 29th that he did revise the errors then we never heard from him again. So they did not file on June 28th like they said they would do. And because they did not contact us via email or call Richard Byrns. Our house was auctioned.   

For some reason, they had July 2nd as the sale date when we said from the beginning it was July 1st. The letter we gave them from Citimortgage's lawyer was clear about the sale date of July 1st. So as you can see Core made another mistake.  

Please note we told them and sent them the letter from Citimortgage's lawyer that the house would be auctioned for sale on July 1st They knew this fact from early in June. We sent them everything they needed including  a copy from the Citimortgage's lawyer which stated the house will be for sale on July 1st.  We did everything that Core asked us because we really want to save the house. Then on June 30 at appropriately 4 pm... someone called me via Sorenson on my phone and I missed it because I CAN"T HEAR IT and the phone call was an emergency... they did not even attempt to call my father Richard Byrns because it would have made a huge difference if they had. Then on July 1st, i got an email with bad news. Our hearts were broken... they told us that they did call us.. and I checked my phone.. it was too late!!!  We paid $3,800  to save our home but instead we lost it because Core did not do their job for this case with Deaf clients. The fact that we are deaf and needed a special way to be contacted slipped through the cracks when it was so very important. Now our home has been sold !!  To add insult to injury they told us because part of the agreement we had signed if our house is sold they would convert us to their eviction defense program but FAILED to disclose that there would be an additional $700 a month which these con artists already took $3800 from us already. Core advisory did nothing but put us in a worse situation preying not only the folks who are in financial ruins but not in a capacity to just pick up a phone and call around looking for help with ease due to our hearing impair would have to type every conversation so as you can see the horror we are going through.

Our hope is that something could be done to reverse the sale of our home. if there is nothing Core can do then we feel like Core should refund our $3,800 for an empty promise they could not honor. How can their owner Devin Benter live with himself knowing that he is profiting off folks who is struggling only to wind up losing their house because of the LIES, FALSE PROMISES AND DECEPTIVE marketing sales tactics that convinced us send them our $3800 which they FAILED and it is their fault for dropping the ball and not communicating with us and our lender before the deadline. We have already reported to our attorney general and other federal agencies. I would be careful to do any business with this company.

From researching deeper here is what I found out about Core, they actually have an F rating!  http://www.checkbca.org/report/core-advisory-group-156268354 and suprise suprise it is the same owner Devin Benter that owns Colleagues in Law which has an F also. http://www.checkbca.org/report/colleagues-in-law-lc-100124491 

This report was posted on Ripoff Report on 09/26/2016 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/core-advisory-group-svcsllc/anaheim-california-92806/core-advisory-group-svcsllc-core-advisory-svcs-former-name-colleagues-in-law-lender-dis-1330201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
2Employee/Owner

#3 REBUTTAL Owner of company

No Accountability

AUTHOR: Mike Luong - (USA)

POSTED: Thursday, October 06, 2016

My name is Mike Luong former co-owner of CORE Advisory Group, as mentioned boldly on this report. I want to express my sincere apologies to Mr. & Mrs. Pompeo as you have noticed, had entrusted in our company, to help save their home but failed to do so. At the time working together with Devin Benter, my role was very limited and till this day I do regret the poor judgement for agreeing to have partnered up with Devin Benter, which at the time, he was running & operating Colleagues in Law before CORE and Colleagues agreed to combine as one entity under CORE Advisory Group, LLC. It is unfair, unethic, and very unprofessional for any of us to take advantage of this forum to dispute personal vendattas amongst decaying business relationships, when the focus should be addressing the issue at hands and that is to return the money that was taken from Mr. & Mrs. Pompeo and lets hold ourselves accountable for the mistakes made and not divert into childs play on their expense, by resorting to slanderism, libel and character assignation.

I have provided Mr. & Mrs. Pompeo all the supporting documents to show that indeed Devin Benter knew of this situation and made the final decision as to the outcome of the disputes back when Mr. & Mrs. Pompeo sent back the reconciliation package to only give an insulting proposal of 10% refund out of the $3800 paid to CORE Advisory Group. If you would to see any documents to support my statements, do not hesitate to call me directly at 949-229-7110 or email me mikel@activist.com. 

On the final note, Devin lets try not to co-mingle our issues with our clients issues and be more professional about this and I do commend you for wanting to refund these poor folks back their money so once that happens, we will be more than glad to come back and update this forum on the exciting news.

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#2 REBUTTAL Owner of company

This company is owned by Mike Luong

AUTHOR: Core Management Team - (USA)

POSTED: Wednesday, October 05, 2016

We have received and reviewed this complaint filed by Harry Pompeo against Core Advisory Group, a company that was owned and operated by Trung Mike Luong (goes by Mike Luong).  Mike Luong abandoned this company in April 2016 along with all of the clients who had active cases with his company.  Mr. Pompeo is a client of Mike Luong's he has a contract with Mike Luong's company, and any funds that may have been paidwent into Mike Luong's company bank account.  

In their complaint Mr. Pompeo and Jackie allege that Core Advisory Group Svcs. in Anaheim is the responsible party and they try to tie other individuals and other related and non related businesses to their case and complaint and allege that this is a scam.  This could not be further from the truth and is not accurate.  After Mike Luong abandoned his company, his employees, his files and cases and left all of his clients to fend for themselves, our group ended up trying to finish out these open cases and assist consumers who had been left hanging by Core Advisory Group and Mike Luong.

Our records show that Mr. Pompeo reached out to Mike Luong and Core Advisory Group as well as other regulatory agencies back in September 2015.  Owner Mike Luong directed his manager Brett Matsuura to respond to Mr. Pompeo and the regulatory agencies and they stated that Mr. Pompeo did not deserve ANY type of refund, and that all services had been performed as agreed, even though it appears their organization made errors that may have led to Mr. Pompeo losing his home.

In the interest of customer satisfaction and justice, we will be contacting Mr. Pompeo and will offer a refund even though Mr. Pompeo was not a client of our company.  Additionally, it should be noted that any customers that were left hanging by Mike Luong should contact him directly through his business Clear Choice Tax in Costa Mesa, CA or contact him directly at (714) 465 5100 or 877 403 8234.

 

I would also like to point out that shortly after Mike Luong abandoned the company Brett Matsuura (manager) left as well and took with him the phone numbers and emails of many clients.  He may have reached out to these clients to encourage them to file complaints (based on lies and innuendo) against our company as well as attempting to direct them to his own company stopforeclosurehub.com.  Brett Matsuura posts videos and advice on how to avoid foreclosure and states that he offers free advice, but it is anything but.  Once he has the trust of the consumer he will offer foreclosure relief services for a fee.  Brett Matsuura is a licensed realtor in the state of California and he is stircly prohibited from accepting any type of fee for foreclosure relief services, it is a violation of the DRE (his license # is 01885562) as well as a violation of the MARS rule.

 

Our company is doing everything we can to help the clients of Core Advsory Group that were abandoned by Mike Luong.  We ask that you conduct your research before you jump to conclusions and judge our company.  Mike Luong and Brett Matsuura were contacted about a refund for Mr. Pompeo over one year ago and they told him to take a hike.  Our team has been working to clean up the mess that was left by Mike Luong and Brett Matsuura, and when Mr. Pompeo told us his story we agreed to work with him on a refund, even though he was not a paid client of our company

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#1 UPDATE Employee

Core Advisory Group owned by Mike Luong

AUTHOR: Core Response Team - (USA)

POSTED: Wednesday, October 05, 2016

WE have received and reviewed this complaint from Harry Pompeo filed against Core Advisory Group, a company that was owned and operated by Mike Luong.  Mike Luong abandoned this company and all of the clients several months ago.  Mr. Pompeo is a client of Mike Luong's, he has a contract withn Mike Luong's company and any funds that may have been paid went into Mike Luong's company bank account.

In his complaint Mr. Pompeo and Jackie allege that Core Advisory Group Svcs in Anaheim is the responsible party and tries to tie other individuals and businesses to his situation.  This is inaccurate.  After Mike Luong abandoned his business, Core Advisory Svcs. ended up trying to finish out open cases in order to assist the consumers who had been left hanging by Mike Luong.

 

Our records show that Mr. Pompeo filed a complaint and a grievance with the regulatory agencies and Core Advisory Group back in September 2015.  Mike Luong directed his manager Brett Matsuura to reply to Mr. Pompeo and the CFPB and refuse to refund any money, even though it is obvious that Mike Luong and Brett Matsuura and their team made errors that may have led to Mr. Pompeo losing his home.  

 

In the interest of customer satisfaction and justice, we will be contacting Mr. Pompeo and will offer a refund even though Mr. Pompeo was not a client of our company.  Additionally it should be noted that any customers that were left hanging by Mike Luong should contact him directly through his business Clear Choice Tax in Costa Mesa, CA. He can be reached at (714) 465 5100 or at 877 403 8234.

 

I would also like to point out that shortly after Mike Luong abandoned the company Brett Matsuura (manager) left as well and took with him the phone numbers and emails of many clients.  He may have reached out to these clients to encourage them to file complaints against our company as well as attempting  to direct them to his company stopforeclosurehub.com.  Brett Matsuura is a licensed realtor in California and he is accepting advance fees for foreclosure relief programs, which is strictly forbidden by the California Department of Real Estate (California DRE license 01885562).  

Our company is doing everything we can to help the clients of Core Advisory Group that were abandoned by Mike Luong.  We ask that you conduct your research before you jump to conclusions and judge us.  Mike Luong and Brett Matsuura were contacted about a refund for Mr. Pompeo nearly a year ago and told him to take a hike.  Our team has been working to clean up the mess that was left by Mike Luong and Brett Matsuura and when Mr. Pompeo told us his story, we agreed to work with him on a refund, even though he was not even our client 

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