Complaint Review: Core Advisory Group Svcs,LLC - Anaheim California
Core Advisory Group Svcs,LLC Core Advisory Svcs, former name Colleagues in Law Lender dispute resolution program, LDR loan modification SCAM, foreclosure SCAM Anaheim California
*REBUTTAL Owner of company:
*REBUTTAL Owner of company:
This company is owned by Mike Luong
Core Advisory Group owned by Mike Luong
We contacted core advisory on June 4th after we received a card from Core in the mail, saying that they can help us. They said they can save our house and reduce our payment. They gave us an example of how they had helped others. So we felt like we should go forward and let them help us. Core directed us to Jonathan Pacheco using Sorenson Relay Video, because we are Deaf. Mr Pacheco explained to us how they helped so many people and never lose a case .Core had reviewed our case and told us they could save our home, otherwise we would have NEVER paid that amount of money. He guaranteed WE WILL NOT LOSE THE HOUSE. He explained the payment plan and how we could pay the full amount and save 10% by paying for both phases up front. Jackie's father Richard Byrns made a call to Jonathan Pacheco to insure that everything was working out and to feel confident that Core would do everything possible to help us keep our home. After that conversation we paid for both phases in the amount of $3,800.
From the beginning, we explained to everyone that we talked to that WE ARE DEAF. We can't talk on a phone. We told this to Jonathan Pacheco, Jonathan Ducharme, and Tracey Hamm. We are Deaf and the only way to contact and correspond with us is via email or make an appointment through the video on Sorenson Relay. We can not hear the phone ring and we can't talk on a phone. Texting, or email or setting up a Sorenson relay video call is the only way we communicate. They did set up an interview by giving us a time to watch for their call. So that time, we knew to be watching and waiting for their call. We also told them from the beginning, if they ever had an urgent reason to reach us to call Jackie's father Richard Byrns. He had all authorization to discuss our case and help to reach us since he is hearing and he could get us a message if there was any problem. We gave them his phone number to reach him if there was anything that needed immediate attention.
We told Core we would be out of town with my parents June 19- 27. To please contact us with a plan before we leave. On June 22, 2015, Tracey Hamm emailed to us "Rough Drafts are forthcoming. If you approve them your campaign will be executed today." we waited for his email with drafts but nothing ever came. Harry emailed him on June 26th and said "Morning... I hope everything is okay. I have not heard from you since Monday" Tracey Hamm replied on the same day on 26th"Everything is fine. Your rough drafts will be prepared this weekend. Few other files ahead of you that are taking longer than expected is all. Sorry for the delay." So as you can see their delay cost us one week of time and we did not have time to spare. On June 28th Tracey Hamm sent us the drafts to review at around 10:45 am and He said "I would like to file your on-line compliant(s) by 5:00 pm (pst), Sunday, June 28, 2015, so please respond expeditiously" . We replied at around 1 pm with revised letter and we gave him plenty of time because we replied well before 5 pm. He answered us at 5:26 pm with question about the revise and we replied at 6:23 pm. He did not reply till the next day on the 29th that he did revise the errors then we never heard from him again. So they did not file on June 28th like they said they would do. And because they did not contact us via email or call Richard Byrns. Our house was auctioned.
For some reason, they had July 2nd as the sale date when we said from the beginning it was July 1st. The letter we gave them from Citimortgage's lawyer was clear about the sale date of July 1st. So as you can see Core made another mistake.
Please note we told them and sent them the letter from Citimortgage's lawyer that the house would be auctioned for sale on July 1st They knew this fact from early in June. We sent them everything they needed including a copy from the Citimortgage's lawyer which stated the house will be for sale on July 1st. We did everything that Core asked us because we really want to save the house. Then on June 30 at appropriately 4 pm... someone called me via Sorenson on my phone and I missed it because I CAN"T HEAR IT and the phone call was an emergency... they did not even attempt to call my father Richard Byrns because it would have made a huge difference if they had. Then on July 1st, i got an email with bad news. Our hearts were broken... they told us that they did call us.. and I checked my phone.. it was too late!!! We paid $3,800 to save our home but instead we lost it because Core did not do their job for this case with Deaf clients. The fact that we are deaf and needed a special way to be contacted slipped through the cracks when it was so very important. Now our home has been sold !! To add insult to injury they told us because part of the agreement we had signed if our house is sold they would convert us to their eviction defense program but FAILED to disclose that there would be an additional $700 a month which these con artists already took $3800 from us already. Core advisory did nothing but put us in a worse situation preying not only the folks who are in financial ruins but not in a capacity to just pick up a phone and call around looking for help with ease due to our hearing impair would have to type every conversation so as you can see the horror we are going through.
Our hope is that something could be done to reverse the sale of our home. if there is nothing Core can do then we feel like Core should refund our $3,800 for an empty promise they could not honor. How can their owner Devin Benter live with himself knowing that he is profiting off folks who is struggling only to wind up losing their house because of the LIES, FALSE PROMISES AND DECEPTIVE marketing sales tactics that convinced us send them our $3800 which they FAILED and it is their fault for dropping the ball and not communicating with us and our lender before the deadline. We have already reported to our attorney general and other federal agencies. I would be careful to do any business with this company.
From researching deeper here is what I found out about Core, they actually have an F rating! http://www.checkbca.org/report/core-advisory-group-156268354 and suprise suprise it is the same owner Devin Benter that owns Colleagues in Law which has an F also. http://www.checkbca.org/report/colleagues-in-law-lc-100124491
This report was posted on Ripoff Report on 09/26/2016 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/core-advisory-group-svcsllc/anaheim-california-92806/core-advisory-group-svcsllc-core-advisory-svcs-former-name-colleagues-in-law-lender-dis-1330201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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