Correctional Billing Services - Tnetix Correctional billing didn't blocked other prison call as promise, call rates has changed from $.85 to $ 2.80 the first min and $.30 per min all in the state of Maryland $11.87 for 30 min. Internet

Please help

The company known a Tnetix ( correctional billing services) is ripping me off. I didn't mind paying $.85 for 30 minute for calls in my state. But it's totally blows me away to pay $11.87 for 30 minutes. Not to mention $2.80 for the first min and $.30 per min afterwards. Then there's the drop calls you can get credit for 1 min but anything after you must fill out a refund form that takes 30 days to get a respond of your money. And only cover up to 8 of those dropped calls. If you breathe to hard the calls cuts off. Also when it rains the phones cuts off in the prisons because they are not up-graded. When you complain to Correctional Billing Services they will state to you to call the prison. I've been sick and tired of this company taking money from dropped calls, allowing other prisons calls to come through when they promise to block them out. And the higher rates that are being charged within the same state.

Why should any parent or love one have to choose between sending money for personal use over a high phone call? We are talkiing about staying intouch with the people that we love regardless of their crime. They need that extra frame of mind away from living in a box. Stop frauding the millions of people who are making these companies rich on no choices. Find a company who will live up to the demand for inmates love ones plan and simple.

Cindy
glen burnie, Maryland
U.S.A.