Correctional Billing Services Gross overcharging and lack of customer service Selma Alabama

This company will leave you on hold for hours. You have to call them to find the amount due, call your regular phone company to make a payment, then call back to give this company a confirmation number. I have always been on hold at least 45 minutes each time with this company.

I am receiving local calls ($1.50 connection fee) which are being billed at a long distance rate ($3.00 connection fee plus $.35 per minute). I disputed the rates and was told I was being billed correctly. When I asked to talk to the person making that decision, I was told there is no one to talk to. I asked for a Customer Service Supervisor and was told there isn't one. All this company has to do is call my regular phone company and confirm that it is a local call.

I have filed compaints with the BBB, FCC, and the Alabama Attorney General.

Sue
St. Joseph, Missouri
U.S.A.