Complaint Review: Costco Auto Program - Nationwide
Costco Auto Program NOT an Easy, Painless Experienc - -Sort of Like Shopping at Costco on the Weekend Nationwide
*Author of original report: Sigh.....
*UPDATE Employee: Costco Auto Program
*Consumer Comment: I read it.
*Author of original report: Rebuttal to Locked Door Comment
*Consumer Comment: LOCKED DOOR???
I just had a very unpleasant experience with the Costco Auto buying program involving Honda Windward in Hawaii, but I believe it was largely due to the bombastic style of the salesman. As to that, he refused to let us see the car until he had gone through his entire "presentation"--which takes TWO hours. This presentation involved being locked in his office, with him spending the majority of the time talking very fast about Consumer Reports ratings, paint quality (why?), bad mouthing the competition (in this case, Toyota) and basically telling me how great he was at sales and how little I knew about cars (and therefore should trust his expertise). He got in to a shouting match with my husband at one point and told us he didn't need our business because people buy cars from him and Costco all day long. He was 15 minutes late for our appointment with no apologies. He didn't even have a clean car ready to show us. Despite my repeated requests that I just wanted the price and I wanted to see the car, he refused to accommodate me in any way. He also kept trying to sell me a car with upgrades that I didn't want, completely ignoring my wishes in the process. If such is the Costco mandate--grind through this presentation no matter what the objection from the customer--then Costco didn't make the process any easier for me. I will happily return to the old-fashioned way of buying cars--finding a salesman who listens to me, takes an interest in my questions and concerns, doesn't trash the
competition, and finds me the car I want, not the car he wants to sell me. And I will gladly pay more for the privilege. Its not always about the money.
This report was posted on Ripoff Report on 06/19/2011 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/costco-auto-program/nationwide/costco-auto-program-not-an-easy-painless-experienc-sort-of-like-shopping-at-costco-on-742693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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