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Report: #742693

Complaint Review: Costco Auto Program - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Hoku — Kaneohe Hawaii United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Costco Auto Program Nationwide United States of America

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I just had a very unpleasant experience with the Costco Auto buying program involving Honda Windward in Hawaii, but I believe it was largely due to the bombastic style of the salesman.  As to that, he refused to let us see the car until he had gone through his entire "presentation"--which takes TWO hours.  This presentation involved being locked in his office, with him spending the majority of the time talking very fast about Consumer Reports ratings, paint quality (why?), bad mouthing the competition (in this case, Toyota) and basically telling me how great he was at sales and how little I knew about cars (and therefore should trust his expertise).  He got in to a shouting match with my husband at one point and told us he didn't need our business because people buy cars from him and Costco all day long.  He was 15 minutes late for our appointment with no apologies.  He didn't even have a clean car ready to show us.  Despite my repeated requests that I just wanted the price and I wanted to see the car, he refused to accommodate me in any way. He also kept trying to sell me a car with upgrades that I didn't want, completely ignoring my wishes in the process.  If such is the Costco mandate--grind through this presentation no matter what the objection from the customer--then Costco didn't make the process any easier for me.  I will happily return to the old-fashioned way of buying cars--finding a salesman who listens to me, takes an interest in my questions and concerns, doesn't trash the
competition, and finds me the car I want, not the car he wants to sell me.  And I will gladly pay more for the privilege.  Its not always about the money.

This report was posted on Ripoff Report on 06/19/2011 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/costco-auto-program/nationwide/costco-auto-program-not-an-easy-painless-experienc-sort-of-like-shopping-at-costco-on-742693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#5 Author of original report

Sigh.....

AUTHOR: Hoku - (United States of America)

POSTED: Wednesday, June 22, 2011

I said I was told the presentation took two hours.  I did not say I sat in a chair subjected myself to this treatment for two hours. 

The door was shut and locked.  Of course I could have left.  In the end, that is what I did.  I have not increased drama for effect nor have I exaggerated.  I was there with another person who can verify my story. 

I wrote that the experience I personally had was not at all what I had anticipated, based on Costco's description of the program.  Furthermore, I did qualify my report, stating it was probably more a reflection of the salesperson, rather than the Costco program as a whole.

Kind of like how your personalized, trivial and immature attacks to the report are more a reflection of you, rather than the wider audience of internet readers on the whole.

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#4 UPDATE Employee

Costco Auto Program

AUTHOR: Costco Auto Program - (USA)

POSTED: Wednesday, June 22, 2011

Dear Costco Member,
 
We are sorry to hear that you did not receive the Costco experience we strive to provide to our members.  Member feedback is one of the primary tools we use to evaluate our participating dealerships.  We would like to discuss your recent experience with you.
 
Please contact the Member Advocacy Group at (800) 404-5623 or, if you prefer, please email us at talktous@costcoauto.com with your contact information and we will call you directly.  We are available weekdays from 7:00 am to 6:00 pm and weekends from 8:00 am to 4:30 pm Pacific time. 
 
Sincerely,
 
 
 
The Member Advocacy Group
Costco Auto Program

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#3 Consumer Comment

I read it.

AUTHOR: Robert - (USA)

POSTED: Sunday, June 19, 2011
This presentation involved being locked in his office, with him spending the majority of the time talking very fast about Consumer Reports ratings, paint quality (why?), bad mouthing the competition (in this case, Toyota) and basically telling me how great he was at sales and how little I knew about cars (and therefore should trust his expertise). 

So, can we NOW assume, based on your rebuttal, that you weren't REALLY locked in the office?

If you're going to embellish your tale of woe for increased drama, you better expect some sarcastic remarks.

I am amazed at the number of complaints posted by folks purchasing vehicles who seemingly forgot how to RISE TO THEIR FEET and simply walk away.
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#2 Author of original report

Rebuttal to Locked Door Comment

AUTHOR: Hoku - (United States of America)

POSTED: Sunday, June 19, 2011

I did not say I was held against my will.  Please re-read the body of my complaint without the lens of sarcasm.

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#1 Consumer Comment

LOCKED DOOR???

AUTHOR: Ken - (USA)

POSTED: Sunday, June 19, 2011

You were held against your will behind a locked door for more than 2 hours?



Did you report this abduction/false imprisonment to the authorities yet?



Either you deal in hyperbole in your writings or you have been the victim of a serious crime.

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