Costco Surface Technology Corporation Dishonest selling techniques, unable to deliver what is quoted, disinterested in fixing problems Ripoff Hayward Nationwide

No this is not an isolated incident.

Costco requires your $ up front. You have a three day recision period in Ca., but of course you don't have your countertops before then.

The day of delivery, I called both Costco and Duracite to let them know I was unhappy.

Duracite told me COSTCO WILL DO NOTHING ABOUT IT!! It is past the 3 day recision period. And this is exactly what happened I got screwed royally.

After trying to get a rep out for over 8 weeks (I won't go into the details of the nightmare), Costco sent an assistant store manager, the rock owner and a Duracite rep.These were called EXPERTS by Costco.

The kiosk manager in the state of Washington, told me Duracite had performed certain actions and contradicted himself, because previously he said this wasn't part of the contract. I was complaining that these hadn't been done (Sealing on site).

The Duracite rep told me this HAPPENS ALL THE TIME! I take him at his word. As now I take him at his word Costco will do nothing.

It isn't as if you can carry slab granite back to the store, so basically you are at Duracites and Costco's mercy.

AVOID COSTCO if you want countertops. The only reason you don't see more complaints on here is they probably don't know about this site, and I have found it more difficult to post and have given up posting myself earlier about this incident.

Check out Consumer reports. They address Costco/Home Depot using subcontractors and consumers getting no help if they are ripped off.

No this is not an isolated incident.

Costco requires your $ up front. You have a three day recision period in Ca., but of course you don't have your countertops before then.

The day of delivery, I called both Costco and Duracite to let them know I was unhappy.

Duracite told me COSTCO WILL DO NOTHING ABOUT IT!! It is past the 3 day recision period. And this is exactly what happened I got screwed royally.

After trying to get a rep out for over 8 weeks (I won't go into the details of the nightmare), Costco sent an assistant store manager, the rock owner and a Duracite rep.These were called EXPERTS by Costco.

The kiosk manager in the state of Washington, told me Duracite had performed certain actions and contradicted himself, because previously he said this wasn't part of the contract. I was complaining that these hadn't been done (Sealing on site).

The Duracite rep told me this HAPPENS ALL THE TIME! I take him at his word. As now I take him at his word Costco will do nothing.

It isn't as if you can carry slab granite back to the store, so basically you are at Duracites and Costco's mercy.

AVOID COSTCO if you want countertops. The only reason you don't see more complaints on here is they probably don't know about this site, and I have found it more difficult to post and have given up posting myself earlier about this incident.

Check out Consumer reports. They address Costco/Home Depot using subcontractors and consumers getting no help if they are ripped off.

No this is not an isolated incident.

Costco requires your $ up front. You have a three day recision period in Ca., but of course you don't have your countertops before then.

The day of delivery, I called both Costco and Duracite to let them know I was unhappy.

Duracite told me COSTCO WILL DO NOTHING ABOUT IT!! It is past the 3 day recision period. And this is exactly what happened I got screwed royally.

After trying to get a rep out for over 8 weeks (I won't go into the details of the nightmare), Costco sent an assistant store manager, the rock owner and a Duracite rep.These were called EXPERTS by Costco.

The kiosk manager in the state of Washington, told me Duracite had performed certain actions and contradicted himself, because previously he said this wasn't part of the contract. I was complaining that these hadn't been done (Sealing on site).

The Duracite rep told me this HAPPENS ALL THE TIME! I take him at his word. As now I take him at his word Costco will do nothing.

It isn't as if you can carry slab granite back to the store, so basically you are at Duracites and Costco's mercy.

AVOID COSTCO if you want countertops. The only reason you don't see more complaints on here is they probably don't know about this site, and I have found it more difficult to post and have given up posting myself earlier about this incident.

Check out Consumer reports. They address Costco/Home Depot using subcontractors and consumers getting no help if they are ripped off.

No this is not an isolated incident.

Costco requires your $ up front. You have a three day recision period in Ca., but of course you don't have your countertops before then.

The day of delivery, I called both Costco and Duracite to let them know I was unhappy.

Duracite told me COSTCO WILL DO NOTHING ABOUT IT!! It is past the 3 day recision period. And this is exactly what happened I got screwed royally.

After trying to get a rep out for over 8 weeks (I won't go into the details of the nightmare), Costco sent an assistant store manager, the rock owner and a Duracite rep.These were called EXPERTS by Costco.

The kiosk manager in the state of Washington, told me Duracite had performed certain actions and contradicted himself, because previously he said this wasn't part of the contract. I was complaining that these hadn't been done (Sealing on site).

The Duracite rep told me this HAPPENS ALL THE TIME! I take him at his word. As now I take him at his word Costco will do nothing.

It isn't as if you can carry slab granite back to the store, so basically you are at Duracites and Costco's mercy.

AVOID COSTCO if you want countertops. The only reason you don't see more complaints on here is they probably don't know about this site, and I have found it more difficult to post and have given up posting myself earlier about this incident.

Check out Consumer reports. They address Costco/Home Depot using subcontractors and consumers getting no help if they are ripped off.

I just read this report about being "ripped off" by Costco's counter top program. The are a couple holes in this story that need to be brought to light. I was a salesperson for STC covering Costco in a different market other than CA so I have extensive knowledge of the program and the products.

First off, the customer is required to pay 100% of the money up front but that is because its Costco's policy and they do take American Express Credit Cards only in the store. 100% of the money is witheld from the contractor (STC) until the customer "signs off" on the job after its completion so this isn't a cover the butt tactic by STC, its Costco's policy. Costco also does guarantee the customers satisfaction so you aren't left high and dry. You also mentioned that you bought DuPont Zodiaq. That product is backed by the manufacturer (DuPont) for 10 years. If the job wasn't installed properly that is covered by DuPont because STC is a certifed installer of that product.

As far as the bartop issues you are describing that sounds like an error that started with the salesperson. To install a bartop you need to have 70% of the overall depth of material supported so it doesn't fall off. If you are trying to install a 19" deep bartop you would need a minimum of 13 3/8" supported by a knee wall and brackets. If you previously had a tile bar top the reason you probably didn't need this type of supports is because the substrate that the tile sat on was screwed or nailed into the kneewall. These details should definetly have been discussed by the salesperson, the templater, and/or the installer.

The Costco counter program does offer a good value to their customers with a lot of check and balances so no one is left high and dry. This sounds like an isolated case that is a result of the salesperson not setting the right expectation.