CostumesInc. ripoff, scheming, dishonest, blatantly deceptive (BUT I have FACTS) Rehoboth Massachusetts

Wendy,

This message is not only for your information but for any and all people who have done business with ISpeedway, Ionline, and CostumesInc.

I am a former employee of Atlast Fulfillment, and the one thing that all of the complaints with the aboved mentioned companies have in common, is the fact that they use Atlast Fulfillment for their outsourcing needs.

I was working on the CostumesInc. orders during the month of October, and I know first hand that alot of orders went out extremely late or not at all. Atlast costs CostumesInc. upwards of $40,000 in lost business..... according to our daily meetings threating our jobs anyway. If for whatever reason an item was not available or just "lost" in the warehouse, the order went on hold and in some cases completely forgotten about.

This company is ran backwards, and the level of accountability is at a big fat zero. I express my deepest sorrow for you in the fact that this company was able to give you the run around. While it is true that Atlast and the above mentioned companies may be separate, if you look at the complaints, the underlined problem is the incompitence of the money hungry owners of Atlast Fulfillment. If you think their customer support is bad, you should see the way they treat their employees.

My Deepest Regards,

Ummm, Cheryl... did you happen to notice that this report is from 2004?

Dear Wendy,

I was sorry to hear about your negative experience with our company. I attempted to research your order based on info in your complaint but was unable to find an order with your first name and address in our system within 30 days of the time frame you mentioned in your complaint. I would very much like to research this problem further and hopefully either give you a satisfactory reason for why your order was delayed or a refund for the order. Could you please provide me with either an order number or last name used on the order.

Thank You
C. Rubenstein
President
Costumes Inc

Wendy, you have an interesting point. In your rebuttal you say that on this deceptive company's site they have" no returns or refunds". You contracted with them to provide you with a costume by a given date. They failed to do so. I think that that no R and R is meant if they live up to their side of the contract, which they didn't do, the customer may not return any item. I'll bet they thought the costume was for Halloween, the 31st, that's why they didn't get it out to you until the 30th, late, even though you told them you needed it a week before. When UPS tries to deliver something and the customer won't accept it, they write on their pad, REFUSED BY CUSTOMER, and send it back. A few times, when I've ordered something from a company and they've promised it on a given date, and guaranteed it, if it doesn't show up on time, screw 'em. I'll refuse it. Let them eat the postage and lose the sale. That's why I suggested that you might have refused the package. Good luck.

I would have refused it but on the website it states NO RETURNS OR REFUNDS and all sales are final. It would have most likely been kept by them without credit to myself or they would have claimed never to have received it.

I keep a papertrail on everything. By accepting it, I can send it back with delivery confirmation and prove they received it. I am mailing out a dispute letter with all paperwork involved to my credit card company today.

Thanks.

Sounds like a ripoff company to me. The only thing different you might have done was to refuse the package when UPS came to deliver it. That way you wouldn't have to deal with shipping it back to this crooked company. Contact your cretit card company and dispute the charges. Good luck.