Complaint Review: Cottman - AAmco Transmission - Saint George Utah
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Cottman - AAmco Transmission 1119East Highland Dr. Saint George, Utah U.S.A.
- Phone: 435-656-4466
- Web:
- Category: Auto Repair Service
Cottman/AAmco Transmission I paid $1124.87 for transmission repairs which was supposed to be covered under warranty Saint George Utah
*UPDATE Employee: Electronics
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Sept. 2, 2007
AAMCO Transmission
Customer Services
I had a Cottman transmission / AAMCO Transmission installed in St. George, UT. on July 25, 2006. Our motor home has been in and out of garages 4 times in 1 year. When traveling between Canmore & Kamloops, BC. On July 13, 2007, it would not shift by its self. I was able to drive to Lakewood, WA. And was directed to AAMCO transmission in Tacoma /Lakewood by Jerry Doherty of AAMCO transmission, formerly Cottman transmissions, in St. George, UT. They kept the R V for a week and Chris, said, "The diagnostic test showed it was in the wiring between the transmission and the processor".
He suggested I go to Ford in Auburn, WA. Because AAMCO doesnt repair wiring. The diagnostic test was $175 and the test at Ford showed it was the transmission. We went back to Tacoma / Lakewood where AAMCO had a heavy duty truck on the lift. We were told we would have to wait. In St. George, UT., Boise, Id. and Baker City, Ore. no lift was used to work on the transmissions. When I told Chris, at AAMCO, he said "we don't work on transmissions without putting them up on the lift".
After waiting 12 days with a number of excuses, I called Auburn Ford, but they were tied up for over a week, so I went to Tacoma / Lakewood / Ford, which was only 3 blocks away from AAMCO Transmission in Tacoma / Lakewood. It cost $949.15 for them to replace the shifting solenoid assy. in the transmission. On Aug.8, 2007 I called Jerry Doherty, AAMCO in ST.George, UT. And talked with Dave. He told me Jerry Doherty would call me right back, but he never did. On Aug.20, I left Jerry a message.
On Aug.22, I talk with Dave again and was assured Jerry would call me right back. On Aug. 24, 2007 I called Brent Johnson @Tourist Transmission in Salt Lake City, UT., The builder of the transmission. He said," He had talked with Jerry in St. George and told him to call me".
As of yet, he hasn't. All this work done on the transmission is covered under warranty and needs to be paid by AAMCO. I will be more than happy to discuss this situation in depth with you in person or on the phone. This has been an extremely frustrating transaction overall, not only the lack of commutation, but braking down 4 times, being towed 2 times, and replacing the transmission completely twice, the last being Dec. 05, 2006. One more thing. Chris would not let me talk with the owner.
Sincerely, W B Couch
Bill
Simi Valley, California
U.S.A.
This report was posted on Ripoff Report on 09/05/2007 10:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cottman-aamco-transmission/saint-george-utah-84770/cottmanaamco-transmission-i-paid-112487-for-transmission-repairs-which-was-supposed-to-272685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Electronics
AUTHOR: Cottman Manager - (U.S.A.)
SUBMITTED: Wednesday, September 19, 2007
Bill,
Sounds like you have a mess there, especially when you deal with a shop that did not originally do the work. At our shop, all vehicles must go on a lift when we checkout a problem...ensures that we are thorough and do not miss anything. That is normal procedure for most shops.
As far as the solenoids go, they are not part of your transmission warranty unless they were replaced as part of the original repair and listed on the invoice(just read the details on the reverse). If they where, then they should be covered. It should have never taken so long for sure.
When you get into electronic/computer control issues, shops have varied levels of expertise. It can be very hard to diagnose properly sometimes. I do no know what tranmission is in your motorhome, but the price paid for solenoids seems high.
One last thing....motorhomes are always more, and take longer due to lift issues. Many shops do not even have the capacity to handle them.
Good luck,
Related Reports
10:19 AM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
