Report: #334497

Complaint Review: Cottman's Transmission/AAMCO:Aaron Bennett

  • Submitted: Fri, May 23, 2008
  • Updated: Fri, April 22, 2016
  • Reported By: Nacogdoches Texas
  • Cottman's Transmission/AAMCO:Aaron Bennett
    9167 Linwood Dr
    Bossier City, Louisiana

Cottman's Transmission/AAMCO:Aaron Bennett This scam artist needs to be shut down:AARON BENNETT owner of Cottman's Transmission/AAMCO Shreveport Louisiana

*REBUTTAL Owner of company: 334497 Complaint Response

*Consumer Suggestion: HERE IS WHAT YOU NEED TO DO

*Author of original report: Just Want to Add a Few Things....

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First, DO NOT go to this company for ANY reason. We are not the first people to write a RipOffReport about this company (but we are trying to make sure we are the LAST). This company also has a Consumer Report complaint about them on another site as well. After I have finished this complaint, I will be contacting a local news team that does reports about Shreveport/Bossier area companies that rip people off and I will also be contacting the Better Business Bureau in an attempt to shut this company down permanently.
Now that we have gotten that warning out of the way, let me explain what happened:

My fiance and I went to Cottman's Transmission to purchase a car (there was an ad for several cars in a local Classified Ads newspaper) and the prices were in our range. We looked at several that we were interested in, but they were either to expensive or "already sold". We finally settled on a '93 Nissan Maxima. The body was in great condition (although the paint on the hood was peeling and faded), the engine (we were told) was was the transmission. We were told that the only thing wrong was that there was an electrical open circuit, to be exact. We were assured that the problem could be fixed in at most 2 days (depending on the work load of the shop) and that it should not cost more than $200...$500 if the main computer was gone. Mind you now, AARON BENNETT looked me in the eye the whole time he's explaining this to me. He said that he "Just wanted to get the money he put in it back".

We were also told that the car had an after factory sound system (pioneer cd player, "10's or 12's in the trunk", good speakers throughout...and "I'll get you the faceplate for the cd player"). The car goes to "his electircal mechanic"s shop. We tried to contact Mr. Bennett the next day trying to find out if the car had been answer from Aaron, but we're assured that he will call us back. We knew the name of the place he was sending it, so we called them.

At first, we're told that "there is no open circuit, but there is a 'mystery shift' ". I have no idea what this means, but I'm hopeful since there's no open circuit and we may be paying less than expected. The mechanic tells us he needs to get in touch with Aaron to find out what work they did on it and why there may be this "mystery shift".

Still no word from anyone by the next day, so we again call Cottman's....Aaron, again, is nowhere to be found. I'm beginning to get worried as now I have realized that he has not even signed the title (we did have the sale notarized, so I'm not in a panic....YET). I inform the receptionist that we need the title to be signed and that the mechanic needs to speak with Aaron to find out what might be going wrong. Again, I am assured that he will call I really need to mention that to this day he still has not called me back?? Ok, TO THIS DAY HE STILL HAS NOT CALLED ME BACK.

I call the shop where the car is...the mechanic says he can't continue until he speaks with Aaron, so they are at a stand still. That was early in the morning...I call later in the afternoon and they say they still haven't spoken to Aaron, but that both the Engine Control Module AND the Transmission control module are shot and that Cottman's should have called me to give me the parts needed and prices. I call Cottman's and they say that they have not spoken to the mechanic. This pattern continues for a few more calls and finally the mechanic tells me that the total is going to be around $1300 for the 2 modules BEFORE he can continue to work and find out what is even wrong with the car.

I try to contact Aaron at Cottman's Transmissions to inform him that this is unacceptable and that if I wanted to spend $1800 (which is not the problem) I would have bought a car that was AT LEAST running right (trust me, there were several cars we were looking at that cost less than that, that actually were working). SURPRISE, SURPRISE..."Aaron's not in right now...he's in and out all day but I'll pass the message on to him and he'll call you back". So my spouse and I decide to go s****. />
We call back on our cell phone...we say that we're interested in buying one of the cars we saw in the newspaper...and guess what?? Aaron is now in the office!! WOW!! I didn't see that coming!! When he gets on the phone we ask about a car that he told us earlier was already sold...and guess what?? It's not sold!! He's selling it for $300 more than what we bought our car for!! WOW!! YET ANOTHER SURPRISE...

at this point my fiance puts him on a brief hold and I get on the phone...needless to say he sounds shocked to hear my voice...I tell him everything that's going on and that I don't appreciate it and this is not what we signed on for. He stammers his way through a few explanations including, "Huh...I haven't talked to them so I don't know what's going on with the car..." to which I reply, "Odd...the mechanic told me he got off the phone with you about an hour ago and that you were supposed to call us and tell us what was happeneing..."
"Oh no...I haven't heard anything..tell you what, I'm going to call him right now and call you right back...let me get your number..."
I'm thinking, "Yeah, right...YOU'LL CALL", but I like to pretend in my head that this is a fairly descent world and people aren't full of crap and that maybe...MAYBE there was some miscommunication....maybe they usually scam people and the mechanic wasn't told to not scam us...maybe the mechanic had the wrong car in mind??? Maybe there was some big confusion??

I give him 20 minutes to call me call (of course, and by this time I've already called the police to find out what I can and can not do to get my money back and/or car fixed) I call back....WOW...BIG SURPRISE!!! Aaron isn't available!! I tell the receptionist, "Look, I JUST spoke to him and I KNOW he's there...put him on the phone."
here response, "He just left..."

I inform him...her that I've called the police and I'm about to start legal proceedings. She says she'll inform
Thankfully, we contacted someone else about another car (because the broken Maxima is our only car at this point) and the guy happens to be a mechanic. He hears what's going on and says he'll tow the car to his shop and take a look at it for free and that he won't charge us too much to fix it, but from what he's hearing the diagnosis is ALL wrong. So...we're still waiting to see what exactly is REALLY wrong with the car.

BUT, while we're paying for the "diagnostics" at the mechanic's shop (which he said he couldn't run because the 2 modules were out...yeah, $73 dollars pissed down the drain plus the $23 cab ride....$100 for NOTHING)...while we're there, we realize the face plate for the stereo is still not on...the speakers in the trunk?? not there...just wires for the speakers and amplifier...AND THERE'S STILL NO REAL TELLING WHAT IS REALLY WRONG WITH THE might end up costing God only knows what for a car originally priced at $1000.

Long story short (too late, huh?) DO NOT GO TO COTTMAN'S TRANSMISSION AT 9167 Linwood Ave in Shreveport, LA...but if you find that you have to and you have no other choice?? Bring your own Vaselline because THEY DO NOT PROVIDE ANY!!!

Nacogdoches, Texas

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Updates & Rebuttals


#1 REBUTTAL Owner of company

334497 Complaint Response


 First and foremost the company would have responded to this report had we known about this report prior to today. It appears reports can be filed on this site without any validation of accuracy and notice to the business. With the above mentioned the Company "Aamco/Cottman" is requesting from to provide any and all documentation that supports this report is valid; if none can be provide then the Company "Aamco/ Cottman" request at once that this report be removed and deleted.

Secondly, our Company was in business for over ten years prior to the owner deciding to sell and during this entire duration of time handling thousands of customers a year our Company only received a handful of complaints and litigation matters and the majority of the complaints like this one was entirely on items non related to what our business was about and where we were trying to recoup something that someone didn't pay us for originally and trying to help others whom didn't have the financial resources to pay the going rate prices for vehicles or repairs.

The Company "Aamco/Cottman" for the record isn't a used car lot dealer or a finance company we are a repair shop that makes repairs to vehicles that the consumer authorizes us to make nothing more nothing less and sometimes consumers have multiple problems with their vehicles and being left unrepaired stimulates other problems elsewhere that they can't conceivable imagine almost like how our bodies are; however, in this particular report that keep in mind hasn't been validated with authentic documentation only someone's words has posed a reputation ding against my previous company and more so me personally and even though it's been several years passed since discovering this report I'm fully prepared to litigate for defamation of character against all involved. With the above being said from time to time our Company "Aamco/Cottman" would have consumers authorize repairs then not follow through with paying "Where's our complaint hotline" so we would get stuck with balances on vehicles and sometimes with liens from lien holders additionally.

So our company would have to make the best attempts to recover what we have invested into the vehicle by selling them for what we had in them in cost, keeping in mind that if a vehicle came in for a transmission repair and that's what the consumer wanted fixed we wouldn't know about brake problems, or ac problems or any other problems these vehicles may of had. Our job was only to diagnose and fix what the original consumer was concerned about. So when we would get stuck with these vehicles we would sell them "as is" unless it correlated to exactly what we fixed and if it did correlate to what we fixed we would issue to the "as is" customer any warranty time/mileage that was left over from the original completion date of the repair. In closing, if any validation could be provided on this matter then what our policies were and how we handled used cars and warranties I've answered above, if the report cannot be validated then we are requesting this report be removed at once or we will have no choice but to pursue all involved legally for several violations and we will seek punitive damages as well.

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#2 Consumer Suggestion


AUTHOR: Brad In Louisiana - (U.S.A.)

First of all, you bought a car from an unlicensed, unregulated car seller, when you should have bought from a licensed dealer... ok, lesson learned, what now? If Cottmans did not sign the title, and the notary did, and if HE wrote $100 as the selling prive when you paid more, then both AARON and THE NOTARY are in trouble..

first of all call the Louisiana Secretary of State and file a complaint against the notary for notarizing an open and unsigned title. THEN, call the Louisiana Used Motor Vehicle Commission in Baton Rouge and tell them he wrote a smaller amount on the back of the title. This will pop both of them good.. as far as Automotive Diagnostics, they were just caught in the middle fo a bad deal.. I have used them and they are good at electrical problems. Thank God for decent folks like CAMO.... Hope this helps...
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#3 Author of original report

Just Want to Add a Few Things....

AUTHOR: Michelle - (U.S.A.) we've already covered how Cottman Transmission in Shreveport, LA is a TERRIBLE let's take a look at the update:

Since we had our original problems with Cottman/Aaron Bennet, we have pulled our 93 Maxima from the guy Aaron Bennett sent us to (who was trying to charge us for 2 blown computers to the tune of $1300)...we were looking for other cars figuring we've basically been completely screwed and still need a car. Well, we come across this one guy, but the car he was selling is gone...we explain the situation and he is DISGUSTED. He informs us that he owns a repair shop and will take a look at our car for FREE...he even towed our car to his shop for FREE...

Now here's the kick in the nuts...we can't get our car from the first guy (Automotive Diagnostics in Bossier City, LA) until we pay for his "diagnosing" our car (even though he said that the computers needed to be replaced before he could run diagnostics)...and we have no car to get from Shreveport to we catch a $73 to get our car back...and ride $100 for NOTHING.
We call Rusty at CAMO Automotive in Bossier City, LA (the HONEST mechanic whom we can not thank enough!!) to see what's wrong. He sounds kind of funny and I think he's gonna give me a HUGE list of bad news.
He asks, "What were the initial complaints about the car??"
I tell him, "We were told that the car has an open circuit and that when it gets to operating temperature, there is a problem with power...and then the 2 computers are out..."
To which he tells me, "Cause I've been driving the car and everything seems fine to needs brakes REALLY badly....there might be something wrong with the shift linkage...I'm going to keep running it and get it to operating temperature and see if I can duplicate the problems..."

I call back a little later...he says, "Yeah, there's a little loss of power, but nothing major...just seems to need brakes and rotors and I think I have to tighten the shift linkage..."
So naturally I ask, "What about the computers??? Are they blown?"
His reply?? "NOOOOOOOO! Absolutley computers are talking to them just fact, the chances of 2 computers blowing out at the same time are astronomical....the whole car can shut down and the computers will still be in tact."
"How much to fix the brakes??"
"Ohhh...about $200....then if there's anything wrong with the shift linkage...but...whatever it is, I'll work with you if long as I'm not putting to much money into it out of my own pocket..."

I could have was an HONEST person doing HONEST work for another HONEST person...willing to help a stranger he had never even met face to face!!! And the cost is probably going to be between $200 and $500 (what we were originally told) opposed to the $1300 we were told we were going to have to pay JUST TO GET THE CAR TO A POINT WHERE THIS CROOK/THIEF SAYS HE CAN LOOK AT IT AND FIND OUT "WHAT ELSE IS WRONG" (God only knows what this criminal would have "also found wrong" and how much he would charge). So I'll probably be posting another one of these Rip Off Reports about Automotive Diagnostics in Bossier City, LA.
I think I figured out what these guys do/are doing. See if this makes sense and what you think about it:

We go buy a car that's supposedly left by another customer who couldn't pay. Aaron shows us a receipt (handwritten, of course...what he probably did was rebuild the transmission for the guy and told the customer that he had to buy a whole brand new one...the customer was probably like us and couldn't afford $1000+ when he was expecting $200+ for a repair and he ended up losing his car!!) for a transmission he put in that cost $700, right?? Ok...he tells us a list of minor things needed to repair the car and how "he just wants to get what he put into it back". He sells us the car for $500 and sends us to this other guy that does electrical work (supposed to be only about $200 to $400)...the guy tells us it's going to be $1300...we of course don't have that (but if we did?? I'm sure they would split the money...see??)...

but here's the rub....Aaron hasn't signed the title yet!! SOOOO, when we're having the bill of sale notarized, he tells the guy he sold it to us for $100 because it was "a junker and not working"...but then tells us, he did that to save us on taxes...but conveniently forgets to sign the title...when we go back pissed off?? You know what I'm sure he would have told us??
"Hey, guess what...the notary even saw you sign...the most you can prove I owe you is $100...unless YOU want to get in trouble for lying in court"....and he figures he has us by the balls, right?? So in order to cut our losses, we're supposed to take the $100 and go on with the rest of our lives and he probably will do this same thing again...because he gets the title back and it looks like it was never even sold!!! So he's got us both ways!!

If we return it?? He still gets $400...if we keep it and get it repaired?? He gets half of the $1300 plus whatever other repairs are our case?? he probably purposely loosened the shift linkage...the guy at Automotive Repairs would have probably told us it was something we take it back to Cottmon, right?? He tightens up the shift linkage and tells us the transmission he bought was bad and he needs to send it back and get another one...which will probably cost us another couple hundred dollars...but he just tightens the shift linkage and gets it back to us in a couple days and we think he's Superman...I can't swear this what happens, but it seems to be, right???

How is there transmission problems on a BRAND NEW transmission that just left a transmission repair shop?? The car hasn't even been driven since being fixed!!! The guy couldn't pay for it, right?? Aaron just wanted his money out of it, right?? He showed me the bill of sale for a new transmission...said the car had a new engine, new transmission, and new tires...all looked new when we popped everything for a why is the HONEST guy telling me there's problems with the transmission?????

I've called around Shreveport and Bossier trying to get second opinions...there aren't a lot of places that do the type of electrical work that Automotive Diagnostics things were looking VERY bleak...we just happened to stumble upon someone who can actually help us and do his job with honor and integrity.

We still have yet to go back to Cottman Transmission, but when we do, we're expecting problems. We need to get the title signed and we need to get the stereo he promised us (one of his selling points was that the car had a stereo worth AT LEAST $500..."10's in the trunk....CD player"...none of which are currently in the car...just the jacks where the 10's plug up and where there SHOULD be an amplifier)...if he won't give us what he promised, no one else will probably have to suffer through their poor customer service ever again as we are going to go full force pursuing every avenue possible to shut these crooks down.
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