Coursesmart Store Or Conservatree I ordered a e textbook online for my on-line Psychology course to no avail after 9 e-mail and 2 phone call correspndance I never recieved the book for my course and forced to drop course. San Francisco California

I ordered a etext book from coursesmart.com on October 19, 2008 followed all instructions for downloading text book to no avail. I was then forced to purchase another soft ware per e-mail a vbk file required. Following several e-mail and telephone correspondences I have yet to receive my text book or my $68.42 refund. After I purchased your book I read a blog stating that there will be no refunds. However, I never received the book and feel this is a scam, it was not my fault that the company has a glitch that caused me never to receive my book and I am requesting a full refund.

This was my last course for my BA degree in Psychology and now I am delayed with graduation and another semester of waiting before I can complete required course work required for my program.

Please assist me in obtaining my refunds.

Correspondence dates are as follows:

Oct 19th, 20th, three times on 21st, 22nd, and the 28th to no avail. I also called twice requesting assistance.

My course was a 8 week class and students are deducted a grade each time course work is turned in late. However, I never received my book so therefore, I had to appeal the school to get my money back for the class and avoid fees for a course I never got a chance to be involved in.

Requesting your assistance again.

Yvonne
Williston, Florida
U.S.A.

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